Ognjen Sevo
@ognjensevo
Graduate student and customer support specialist eager to learn.
Bosnia and HerzegovinaWhat I'm looking for
I am a graduate student from Bosnia and Herzegovina with a strong foundation in customer support and graphic design. My experiences have equipped me with the skills necessary to effectively assist customers and contribute to company growth. I thrive in communicative environments and am always eager to learn and develop new skills.
Throughout my career, I have worked in various customer support roles, including Tier 1 and Tier 2 support for Spotify, where I honed my problem-solving abilities and customer interaction skills. Additionally, my background in graphics design allows me to bring a creative approach to my work, enhancing user experiences and ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Curator and 1:1 Sessions
WaveAccs
Jul 2022 - Jul 2023 (1 year)
Conducted 1:1 sessions and curated content to enhance user engagement. Focused on providing personalized support and fostering a positive learning environment.
Customer Support Representative
SupportYourApp
Mar 2021 - Jul 2022 (1 year 4 months)
Served as a Tier 2 Customer/Technical Support Representative, handling complex customer inquiries and providing solutions. Utilized tools like Zendesk and Figma to enhance user experience and support processes.
Customer Support Specialist
Modsquad
Mar 2021 - Jan 2022 (10 months)
Provided Tier 1 and Tier 2 customer support for Spotify, assisting users with technical issues and account management. Developed strong communication skills and problem-solving abilities while ensuring customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Graz University of Technology
Bachelor of Science, Technology
2016 - 2024
Pursuing a Bachelor of Science degree with a focus on technology and engineering principles.
Banja Luka Gymnasium
High School Diploma, General Studies
2010 - 2014
Completed high school education with a focus on general studies.
Tech stack
Software and tools used professionally
Availability
Location
Bosnia and HerzegovinaAuthorized to work in
Job categories
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