Open to opportunities

Ognjen Sevo

@ognjensevo

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Graduate student and customer support specialist eager to learn.

Bosnia and Herzegovina

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What I'm looking for

I am looking for a role that allows me to grow my skills in customer support and design while contributing to a dynamic team.

I am a graduate student from Bosnia and Herzegovina with a strong foundation in customer support and graphic design. My experiences have equipped me with the skills necessary to effectively assist customers and contribute to company growth. I thrive in communicative environments and am always eager to learn and develop new skills.

Throughout my career, I have worked in various customer support roles, including Tier 1 and Tier 2 support for Spotify, where I honed my problem-solving abilities and customer interaction skills. Additionally, my background in graphics design allows me to bring a creative approach to my work, enhancing user experiences and ensuring customer satisfaction.

Experience

Work history, roles, and key accomplishments

Curator and 1:1 Sessions

WaveAccs

Jul 2022 - Jul 2023 (1 year)

Conducted 1:1 sessions and curated content to enhance user engagement. Focused on providing personalized support and fostering a positive learning environment.

Customer Support Communication User Engagement Problem Solving Team Collaboration Training Feedback Time Management

Customer Support Representative

SupportYourApp

Mar 2021 - Jul 2022 (1 year 4 months)

Served as a Tier 2 Customer/Technical Support Representative, handling complex customer inquiries and providing solutions. Utilized tools like Zendesk and Figma to enhance user experience and support processes.

Customer Support Technical Support Zendesk Figma Networking Problem Solving Communication Customer Satisfaction Technical Troubleshooting

Customer Support Specialist

Modsquad

Mar 2021 - Jan 2022 (10 months)

Provided Tier 1 and Tier 2 customer support for Spotify, assisting users with technical issues and account management. Developed strong communication skills and problem-solving abilities while ensuring customer satisfaction.