At Prime Place Property, I handled calls with Australian clients and prospects, helping move their real estate enquiries toward closure. I generated and qualified about 60 leads each month and kept lead data and follow-ups accurate across HubSpot, Zoho CRM, PropertyMe, and Zenu.
At Fareportal, I handled inbound sales calls from US customers booking international flights. I recommended suitable options, explained fares and booking policies, and upsold add-ons while meeting monthly conversion and upselling targets.
I used Amadeus GDS for reservations and ticketing, and worked with airlines and vendors to resolve booking issues. I maintained customer satisfaction above 90% across high-volume interactions.
At Sitel India Pvt Ltd, I handled inbound calls from US customers, supported first-call resolution, and met monthly upselling targets. I maintained 90%+ CSAT and quality scores, resolved 95% of client escalations within 24 hours, and contributed to a 20% improvement in satisfaction scores over six months.
