Eselita Cela

Managed a call center team, providing real-time coaching and feedback to enhance customer service performance. Resolved escalated issues and maintained high satisfaction levels while leading daily meetings and setting team targets.

Conducted training sessions for new hires and ongoing training for existing employees. Developed training materials and collaborated with management to identify skill gaps and implement targeted training initiatives.

Developed engaging lesson plans for Italian language students, tailoring instruction to meet diverse needs. Utilized multimedia resources to enhance learning experiences and participated in professional development.

Activities and societies: Led daily team meetings, enhanced team performance through regular coaching sessions, and established team priorities.

Served as Call Centre Manager, providing real-time coaching, guidance, and feedback to customer service agents. Resolved escalated customer issues promptly while maintaining high satisfaction levels.

Activities and societies: Prepared and presented reports on training outcomes and program effectiveness.

Conducted training sessions for new hires and ongoing training for existing employees. Developed comprehensive training materials and collaborated with management to identify skill gaps.

Worked as an Italian Language Teacher, developing engaging lesson plans and fostering a supportive learning environment. Enhanced language learning experiences for students with the use of multimedia resources.

Activities and societies: Participated in ongoing professional development programs.

Studied Italian Language, developing engaging lesson plans and fostering a supportive learning environment. Adept at tailoring instruction to meet diverse student needs and proficiency levels, enhancing language learning experiences with multimedia resources.