Eryn Lightfoot-Frank

Lead and facilitate operational learning for regional branch conversions, ensuring seamless employee transition and adoption of new ERP/LMS workflows. Develop role-specific training sessions and partner with operations leadership to identify knowledge gaps and deliver post-training coaching.

Spearheaded onboarding operations for 1,100+ associates across 21 cohorts, maintaining a 98.39% compliance rate in learning completion and documentation. Designed and executed a standardized onboarding curriculum for Process Assistants, elevating NexGen program compliance to 86.84%.

Managed labor-hour tracking, resource scheduling, and performance metrics for high-volume shifts, driving a 10% improvement in cost efficiency. Coordinated safety retraining initiatives and SOP compliance, contributing to a 12% increase in overall team productivity.

Monitored real-time workflow execution, inventory tracking, and daily productivity reporting in a fast-paced logistics hub. Reinforced standardized operating procedures through daily peer support and process auditing.

Provided customer service and support in a retail environment.

Managed social media accounts for clients, creating content and engaging with audiences.

Assisted in managing restaurant operations, including staff supervision and customer service.

Completed coursework in Business Management at Virginia State University.