At e-Pro Solutions supporting Weill Cornell Medicine-Qatar, I resolved helpdesk tickets for faculty, staff, and students across Mac and Windows environments. I provided remote support through Zoom and MS Teams, handled password resets and printer configurations, and kept operating systems, software, and antivirus programs current.
I've deployed IT assets and software, migrated Apple and Windows data, enrolled and monitored devices through Azure Active Directory, Apple School Management, and Intune, and collaborated on VLAN setup and network troubleshooting. I also supported HP and Ricoh printers and Oculus VR accounts and software.
