Ernest Bokuva

Serviced laptops, desktops, LED, and Plasma TVs, including installing PC software and fixing or replacing hardware. Responsible for recording and filing client information.

Responsible for selling gym memberships to new and potential members, including capturing memberships and conducting online advertising. Managed current membership promotions and engaged in canvassing and cold calling.

Provided technical assistance for various systems and equipment. Ensured smooth operation and troubleshooting of technical issues.

Provided customer support by troubleshooting smart devices on Salesforce, recording and resolving customer complaints, and managing inbound and outbound calls. Updated customer details, identified and escalated issues to superiors, and managed database records.

Performed daily routine maintenance on slot machines and other gaming equipment to prevent system errors and ensure compliance with standards. Recorded and pulled machine reports from the company system.

Recorded client details in the MVG database and issued gambling cards, while monitoring the points system and fixing card errors. Processed, verified, and issued client checks upon winning.

Greeted customers, scanned and packed items, and assisted customers in finding products within the store aisles. Assisted with displaying promotional stock at the front of the store.

Completed high school education, obtaining the Matric qualification in 2009. This foundational education provided a broad understanding across various subjects.

Undertook studies in Marketing at Cape Peninsula University of Technology, gaining knowledge in marketing principles and practices. The program was unfinished.

Completed the Entrepreneurial Development programme at the National Youth Development Agency. This program focused on developing skills essential for starting and managing a business.

Grade: Gold

Received Gold Guest Service Training from the American Hotel & Lodging Educational Institute. This training focused on enhancing customer service skills within the hospitality industry.

Completed First Aid Level 1 & 2 training at Grand West Casino. This certification equipped with essential skills for emergency response and basic medical care.

Undertook an Introduction to Project Management course at Grand West Casino. This program provided foundational knowledge in project planning, execution, and monitoring.

Participated in a 3-day Business Start-up workshop organized by the Small Enterprise Development Agency (SEDA). This workshop provided practical insights and tools for launching and managing a small business.