Ernando Neto

I've owned enterprise technical adoption from launch through post-sale at Voidr and Relay Commerce, turning platform usage and customer business metrics into visible ROI.

At Relay Commerce, I cut an enterprise client's campaign data analysis time by 43% through hands-on implementation and adoption work, reducing workload across an 11-person team. I also connected product capabilities to customer goals to uncover expansion opportunities and support renewal strategy.

Previously at Sellesta, I built the team's first business intelligence layer by integrating the product API with an internal dashboard and created a scalable onboarding playbook used to ramp two incoming Customer Success Managers. I also led a team of two Customer Success Managers and set their ramp and delivery standards.

I bring SQL, Python, REST and GraphQL API knowledge to customer conversations, translating technical capability into practical business outcomes while giving Product and Engineering the stakeholder context behind gaps and pain points.