Lisa Robinson
@lisarobinson
Senior-level insurance professional with expertise in complex property claims.
What I'm looking for
With over 27 years of experience in the insurance industry, I have honed my skills in managing complex residential and commercial property claims, including catastrophe response and litigation strategy. My extensive background has equipped me with the ability to evaluate high-severity losses, conduct detailed coverage analyses, and negotiate settlements across multi-state jurisdictions. I am licensed in 14+ states and recognized for delivering timely, compliant, and cost-effective resolutions in both daily and catastrophe environments.
Throughout my career, I have successfully managed pre-litigation property claims, negotiated high-value settlements, and ensured compliance across multiple jurisdictions. My roles have included working as a Pre-Suit Litigation Specialist, Property Desk Adjuster, and Team Lead, where I have supervised teams, conducted file reviews, and provided training on regulatory updates. I leverage tools like Microsoft Teams and Excel to streamline workflows and enhance reporting efficiency, ensuring that I meet performance goals while managing claim costs and timelines.
Experience
Work history, roles, and key accomplishments
Pre-Suit Litigation Specialist
Griston Claims
Aug 2022 - Jun 2025 (2 years 10 months)
Managed complex pre-litigation property claims involving attorneys and public adjusters. Negotiated high-value settlements and adjusted reserves in line with authority guidelines.
Property Desk Adjuster
Transcynd / Allied Trust
May 2019 - Aug 2022 (3 years 3 months)
Investigated CAT and daily property claims from FNOL to settlement. Verified coverage, estimated damages, and collaborated with engineers and legal counsel.
Team Lead
UPC Insurance (via TSI Adjusters)
Sep 2018 - Apr 2019 (7 months)
Supervised 10 adjusters handling high-exposure property claims. Conducted file reviews, ensured compliance, and led training on regulatory updates.
Desk Adjuster
TWIA (via Advanced Claims Concept/PCR)
Aug 2017 - Sep 2018 (1 year 1 month)
Handled wind and hail losses; verified cause-of-loss and policy coverage. Reviewed estimates in XactAnalysis and issued ALE/displacement funds.
Desk Adjuster
Catastrophe Response Unit (CRU)
Jan 2016 - Aug 2017 (1 year 7 months)
Managed CAT and daily claims (hail, wind, theft, total loss). Coordinated mitigation, appraisals, and content audits for accurate settlements.
Independent Manager
State Farm (via E. A. Renfroe)
Jul 2012 - Oct 2015 (3 years 3 months)
Oversaw auto total loss claims; communicated procedures and resolved inquiries. Investigated and negotiated settlements with empathy and efficiency.
Education
Degrees, certifications, and relevant coursework
Savannah State College
Bachelor of Science, Criminal Justice
Completed a Bachelor of Science degree in Criminal Justice. This program provided a foundational understanding of the criminal justice system.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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