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Open to opportunities

Lisa Robinson

@lisarobinson

Senior-level insurance professional with expertise in complex property claims.

United States
Message

What I'm looking for

I am looking for a role that values expertise in claims management and offers opportunities for professional growth.

With over 27 years of experience in the insurance industry, I have honed my skills in managing complex residential and commercial property claims, including catastrophe response and litigation strategy. My extensive background has equipped me with the ability to evaluate high-severity losses, conduct detailed coverage analyses, and negotiate settlements across multi-state jurisdictions. I am licensed in 14+ states and recognized for delivering timely, compliant, and cost-effective resolutions in both daily and catastrophe environments.

Throughout my career, I have successfully managed pre-litigation property claims, negotiated high-value settlements, and ensured compliance across multiple jurisdictions. My roles have included working as a Pre-Suit Litigation Specialist, Property Desk Adjuster, and Team Lead, where I have supervised teams, conducted file reviews, and provided training on regulatory updates. I leverage tools like Microsoft Teams and Excel to streamline workflows and enhance reporting efficiency, ensuring that I meet performance goals while managing claim costs and timelines.

Experience

Work history, roles, and key accomplishments

TT

Property Desk Adjuster

Transcynd / Allied Trust

May 2019 - Aug 2022 (3 years 3 months)

Investigated CAT and daily property claims from FNOL to settlement. Verified coverage, estimated damages, and collaborated with engineers and legal counsel.

UA

Team Lead

UPC Insurance (via TSI Adjusters)

Sep 2018 - Apr 2019 (7 months)

Supervised 10 adjusters handling high-exposure property claims. Conducted file reviews, ensured compliance, and led training on regulatory updates.

C(

Desk Adjuster

Catastrophe Response Unit (CRU)

Jan 2016 - Aug 2017 (1 year 7 months)

Managed CAT and daily claims (hail, wind, theft, total loss). Coordinated mitigation, appraisals, and content audits for accurate settlements.

SR

Independent Manager

State Farm (via E. A. Renfroe)

Jul 2012 - Oct 2015 (3 years 3 months)

Oversaw auto total loss claims; communicated procedures and resolved inquiries. Investigated and negotiated settlements with empathy and efficiency.

Education

Degrees, certifications, and relevant coursework

SC

Savannah State College

Bachelor of Science, Criminal Justice

Completed a Bachelor of Science degree in Criminal Justice. This program provided a foundational understanding of the criminal justice system.

Tech stack

Software and tools used professionally

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Lisa Robinson - Pre-Suit Litigation Specialist - Griston Claims | Himalayas