Open to opportunities

Xico Kashambo

@xicokashambo

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Process Management. Workflow Optimisation. Project Management.

Uganda

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What I'm looking for

I am looking for a challenging role that leverages my operations leadership skills to drive business growth and operational success.

As a seasoned operations leader, I have a proven track record of effectively managing teams and optimizing operational efficiencies. With extensive experience in team leadership, customer service enhancement, and strategic operations management, I am driven to leverage my skills to drive excellence.

Throughout my career, I have successfully spearheaded client relationship management and acquisition strategies, driving business growth and operational success. I have also implemented robust organizational policies and procedures to streamline operations and ensure compliance with industry standards.

My expertise extends to project concept-note development, stakeholder buy-in, and project development, management, and landing. I am well-versed in managing financial activities and performance reviews, optimizing resource allocation and operational effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Partner, Operations & Projects

Current

LINCET Partners

Aug 2020 - Present (4 years 10 months)

Spearheaded client relationship management and acquisition strategies, driving business growth and operational success. Developed project concepts and implemented organizational policies to streamline operations and ensure compliance.

Client Relationship Management Project Management Operations Management Client Management Customer Service Content Creation Consulting Continuous Improvement Contract Management

Operations Manager

Bansem Group Limited

Jan 2020 - Jan 2022 (2 years)

Enhanced operational systems and processes, leading to improved management reporting. Implemented strategies to expand business operations into underserved communities, resulting in significant increases in loan disbursements and financial literacy.

Operational Management Community Process Improvement

General Manager

ICON Lounge

Jul 2019 - Jan 2020 (6 months)

Executed a marketing campaign that increased foot traffic and revenue. Implemented cost-saving measures and established a customer loyalty program, enhancing customer retention and spending.

Marketing Campaigns Loyalty Programs

Compliance, Quality & Corporate Affairs Specialist

iTalent Management Sdn Bhd

Mar 2017 - Jun 2018 (1 year 3 months)

Led the implementation of ISO 27001:2013 certification, enhancing data security and client retention. Developed client feedback mechanisms to improve satisfaction and reduce complaints.

ISO 27001 Retention Data Security Feedback