Erik Koski
@erikkoski
Warehouse associate and customer-focused leader specializing in logistics, sales, and operational efficiency.
What I'm looking for
I’m a motivated business management student with extensive customer service and leadership experience, and I bring a strong focus on operational efficiency and customer satisfaction.
In my current role as a Warehouse Associate at Bergseth Bros., I accurately pick and pack orders for shipment, ensure proper labeling and documentation, and collaborate with my team to complete daily tasks on time. I also maintain a clean, organized work area to support safety and efficiency.
Before warehousing, I built my people-and-operations skills across retail and customer-facing roles. As a promoted Manager at Lakota Dairy Queen, I supervised a team of up to five employees, handled cash registers and drive-through operations, managed inventory replenishment, and improved nightly operations through smooth transitions and register closures.
I also have strong sales and guest support experience, including working as a Vehicle Sales Specialist using CRM software to track leads and follow up, conducting product demonstrations, and completing manufacturer training. I’m eager to keep improving systems, supporting customers, and bringing reliable leadership to a dynamic team.
Experience
Work history, roles, and key accomplishments
Warehouse Associate
Bergseth Bros.
Aug 2025 - Present (8 months)
Accurately pick and pack orders for shipment, ensuring proper labeling and documentation. Collaborate with team members to complete daily tasks and maintain a clean, safe work area.
Vehicle Sales Specialist
Devils Lake Cars
Feb 2025 - Aug 2025 (6 months)
Help customers select vehicles based on needs, preferences, and budget by conducting thorough product demonstrations. Use CRM software to track leads, manage customer interactions, and follow up on sales opportunities.
Front Desk Shift Lead
Woodland Resort
Jan 2023 - Feb 2025 (2 years 1 month)
Promoted to shift lead/manager within 1 year while managing reservations by phone and in-person. Researched and supported implementation of a property management system and created customer satisfaction surveys to improve feedback collection.
Line Server
University of North Dakota Dining
Aug 2022 - Dec 2022 (4 months)
Served food to hundreds of customers in a fast-paced buffet dining environment. Coordinated with line cooks and kitchen staff to meet demand while maintaining cleanliness and organization.
Manager
Lakota Dairy Queen
Mar 2019 - Aug 2022 (3 years 5 months)
Promoted to manager after demonstrating reliability and leadership, supervising up to 5 employees to ensure operational efficiency and customer satisfaction. Managed cash registers, drive-through operations, and inventory replenishment to support smooth nightly operations.
Lifeguard / Swim Instructor
Lakota Pool
May 2020 - Aug 2021 (1 year 3 months)
Ensured swimmer safety and enforced pool safety protocols while monitoring pool conditions. Taught swimming lessons to children ages 4–12, helping build confidence and water skills.
Store Clerk / Cashier
Lakota Grocery
Handle cashiering and inventory stocking while providing excellent customer service. Maintain store cleanliness and organization to support efficient operations.
Education
Degrees, certifications, and relevant coursework
Lake Region State College
Associate's degree, Business Administration (Management subplan)
2024 -
Pursuing an Associate's degree in Business Administration with a management subplan. Expected to complete in about one more semester.
Lakota High School
High School Diploma, High School
2018 - 2022
Completed a high school diploma at Lakota High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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