Erika Ibague
@erikaibague
I protect international shipment performance through real-time network operations.
ColombiaWhat I'm looking for
I've supported DHL Express network operations across Latin America and Asia-Pacific, monitoring air and road movements, coordinating incidents, and protecting transit performance. At Path4 Group, assigned to DHL Express Australia, I helped prevent approximately 200 potential delays per quarter while maintaining 99% or higher tracking accuracy, GSOP adherence, and checkpoint compliance.
Previously at DHL Express Bogotá, I managed high-sensitivity corporate accounts, resolved complex international shipment cases, built customer-experience training and capacity-planning initiatives, and handled customs and export documentation. I bring 13+ years of operational control, service recovery, and bilingual English-Spanish coordination, including support for urgent medical shipments.
Experience
Work history, roles, and key accomplishments
NCG Agent – Control Centre
Path4 Group
Jan 2024 - Jul 2026 (2 years 6 months)
Monitored DHL network-movement compliance across Asia-Pacific flight and road operations, coordinating with gateways, hubs, and service providers to protect transit performance. Activated contingency plans and maintained high tracking accuracy, supporting urgent medical shipments.
Education
Degrees, certifications, and relevant coursework
Academy of Entrepreneurs
Advanced Diploma of Business, Business
2025 - 2026
Pursuing an Advanced Diploma of Business to enhance strategic management and operational leadership skills.
Academy of Entrepreneurs
Diploma of Business, Business
2024 - 2025
Completed a Diploma of Business, focusing on core business principles and operational management.
Universidad Santo Tomás
Specialization, International Business Management
2021 - 2022
Specialized in International Business Management, gaining expertise in global trade and cross-border operations.
Fundación Universitaria Panamericana
Bachelor's Degree, Finance and International Business
2014 - 2015
Earned a Bachelor's Degree in Finance and International Business, building a strong foundation in financial analysis and global commerce.
Fundación Universitaria Panamericana
Technologist, Customs and Financial Operations
2013 - 2014
Completed a Technologist degree in Customs and Financial Operations, focusing on customs procedures and financial transaction management.
Fundación Universitaria Panamericana
Professional Technical Degree, Customs Inspection
2011 - 2013
Earned a Professional Technical Degree in Customs Inspection, specializing in customs compliance and inspection processes.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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