Open to opportunities

Ana Duran

@anaduran

Message

Results-driven Logistics Operations Leader focused on KPI-driven supply chain performance and customer satisfaction.

Colombia

Message

What I'm looking for

I’m looking for a logistics role where I can drive operational excellence with KPI-based improvements, ensure documentary compliance, and resolve incidents fast—while partnering cross-functionally to elevate service quality and customer satisfaction.

I’m a results-driven International Business professional with 3+ years of experience leading logistics operations teams, managing import and export processes, and optimizing supply chain performance through KPI analysis. I specialize in end-to-end supply chain coordination, documentary compliance, and agile incident resolution to keep operations moving and service quality high.

In my current role, I lead a 9-person operations team, define and monitor operational KPIs, and implement agile solutions to resolve supply chain incidents while protecting operational continuity and customer satisfaction. I also develop operational reports and data analyses and coordinate cross-functionally with sales, accounting, and pricing to align logistics execution with commercial and financial objectives.

Experience

Work history, roles, and key accomplishments

Current

Operations Leader

Current

Interworld Freight

Aug 2024 - Present (1 year 8 months)

Led a 9-person logistics operations team, setting KPIs and driving continuous improvement to increase efficiency and service quality. Managed and resolved supply-chain incidents using agile solutions and produced operational reports to support decision-making and cross-functional alignment.

Logistics Operations KPI Analysis Magaya

Logistics Coordinator

Interworld Freight

Feb 2023 - Jul 2024 (1 year 5 months)

Coordinated end-to-end import and export logistics to ensure on-time deliveries and documentary compliance. Managed key accounts, negotiated commercial terms, and resolved operational incidents using agile methodologies to improve efficiency and strengthen client retention.

Import Export Management Key Account Management Agile Incident Resolution Delivery Management KPI Tracking

Sales Executive

Induparts Supply

Sep 2021 - Oct 2022 (1 year 1 month)

Developed and managed key accounts, negotiating commercial terms and expanding the client portfolio. Coordinated end-to-end logistics for timely, compliant deliveries and provided post-sale technical advisory to improve customer retention.

Customer Retention

Sales & Operations Support

Induparts Supply

Sep 2021 - Oct 2022 (1 year 1 month)

Supported end-to-end logistics operations by coordinating resources and optimizing operational efficiency. Proactively resolved incidents to maintain operational continuity and implemented agile-driven process improvements.

Operations Support Resource Coordination Incident Management Process Improvement Continuous Improvement