Looking for a job

Erika Chery

@erikachery

Message

I resolve high-volume customer issues across phone, email, and chat in remote support environments.

United States

Message

What I'm looking for

I'm looking for a customer support role where I can resolve complex customer issues across phone, email, and chat while using CRM systems, meeting performance goals, and delivering empathetic service.

I've supported customers at Asset Living, First Communities, Floor & Decor, and Walmart across remote and high-volume service environments.

I resolve account questions, service concerns, escalations, and technical issues through phone, email, and chat. I use CRM and ticketing systems to document interactions, research issues, and follow through on resolutions.

I've also processed rental applications, prepared lease agreements, collected payments, handled payroll inquiries, and maintained secure documentation. I bring clear, empathetic communication and strong multitasking to every customer interaction.

Experience

Work history, roles, and key accomplishments

Leasing Consultant

Asset Living

Mar 2024 - Jun 2026 (2 years 3 months)

Delivered customer support via phone and email, addressing account questions and service concerns. Resolved escalated issues by identifying root causes and implementing effective solutions.

Customer Support CRM Multitasking Problem Solving Time Management

Virtual Leasing Consultant

First Communities

Aug 2023 - Mar 2024 (7 months)

Responded to tenant inquiries via phone, email, and in person. Processed rental applications, performed background checks, and maintained required documentation.

Customer Support Application Processing Documentation Communication Skills

Customer Care Specialist

Floor and Decor

Mar 2020 - May 2023 (3 years 2 months)

Provided remote support and identified customer needs through phone, email, and chat. Troubleshot issues using multiple computer systems and technical tools.

Remote Support Troubleshooting Data Analysis Customer Satisfaction

Customer Support Specialist

Walmart

Jun 2017 - Feb 2021 (3 years 8 months)

Resolved customer issues with empathy and professionalism, contributing to high satisfaction scores. Provided accurate product, order, and account information during high-volume support periods.

Customer Support CRM Escalation Handling Communication Skills

Payroll Assistant

Lipman Produce

Oct 2016 - May 2017 (7 months)

Provided remote support to employees by responding to payroll, benefits, and timekeeping inquiries. Collaborated with HR and management to process onboarding and compliance requests.

Payroll HR Support Documentation Data Entry