I've led operations at Physicians Care Center since 2012, directing revenue cycle management, payer relations, eClinicalWorks optimization, compliance, budgeting, staffing, and strategic planning for a multi-provider internal medicine practice. My Medicaid workflow improvements reduced claim rejections by 40%.
At Optum, I led Alaska Medicaid initiatives across business, operations, compliance, and technology teams, managing plans, budgets, risks, executive reporting, and stakeholder communications. I helped reduce claims turnaround time from 14 days to 9 days through process improvements and operational readiness work.
Earlier, I managed network operations and engineering projects for BellSouth/AT&T across Louisiana, coordinating teams, contractors, and vendors on infrastructure, voice, data, connectivity, and service implementations. I bring Lean Six Sigma Black Belt and Green Belt credentials to healthcare, telecommunications, and business transformation work.
