Open to opportunities

Erika Bishoff

@erikabishoff

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Operations and Project Manager driving quality, ISO compliance, and cross-functional team performance.

United States

Message

What I'm looking for

I'm seeking a leadership role in operations or quality to implement ISO-aligned QMS, lead cross-functional teams, drive process improvement, and mentor staff in a collaborative, growth-focused organization.

I am an operations and project leader experienced in scaling processes, managing cross-functional teams, and delivering ISO-aligned quality systems.

I built and implemented a Quality Management System aligned to ISO 9001, managed procurement, vendor relations, and resource allocation to optimize operations and on-time delivery.

I am quadrilingual with background in administration, operations, casework, and onboarding/training development. Strong communication and client-facing skills. I seek opportunities to drive continuous improvement and implement scalable operational processes.

Experience

Work history, roles, and key accomplishments

Immigration Specialist Intern

International Rescue Committee

May 2018 - Nov 2018 (6 months)

Assisted refugees and asylees with adjustment of status and naturalization applications by conducting eligibility assessments, completing USCIS forms, and translating client documents from French.

IMPRO Database Case Management French

Employment Specialist Intern

International Rescue Committee

Feb 2018 - May 2018 (3 months)

Coached refugees and asylees on US job-search processes, delivered individualized job-readiness training and interview preparation, and documented client case notes in ETO.

Case Management ETO Interviewing Interview Preparation Cultural Competence French

Lead Assistant

Percepto Studios

Feb 2016 - Jun 2016 (4 months)

Supported marketing and social media advertising efforts by producing graphic assets and managing campaign content to increase studio visibility.

Graphic Design Social Media Marketing Content Creation Photography Copywriting

Project Assistant

UMBC Student Project

Feb 2015 - May 2015 (3 months)

Managed a small-scale microgreens business at the on-campus greenhouse, overseeing cultivation, harvest scheduling, and basic business operations.

Microgreens Cultivation Greenhouse Management Plant Propagation Harvest Scheduling Business Operations Inventory Management

Lead Farm Assistant

INFARM

Sep 2014 - Dec 2014 (3 months)

Served as lead farm assistant for an indoor vertical hydroponic project in Berlin, performing daily maintenance and optimizing plant production processes.

Vertical Planting Indoor Farming Greenhouse Operations Data Collection Teamwork Facility Maintenance

Lead Designer

Department of Human Resources - Emergency Services

Jan 2013 - May 2013 (4 months)

Researched and designed content for the Baltimore Disaster Mental Health Training Course, producing training materials used in emergency response education.

Instructional Design Curriculum Development Research Mental Health Adobe Acrobat Documentation

Education

Degrees, certifications, and relevant coursework

University of Maryland, Baltimore County

Bachelor of Arts, Global Studies

Grade: 3.812

Activities and societies: Honors Graduate - Magna cum Laude; Dean’s List each semester; Fulbright Candidate 2015 (Germany); Member of Sigma Alpha Lambda Honors Society

Bachelor of Arts in Global Studies, graduated Magna cum Laude in May 2015 with a 3.812 GPA; Fulbright candidate (Germany) and member of Sigma Alpha Lambda.