Lois D

At Amazon, I partner with global IT leadership on strategic people initiatives, organizational efficiency, and manager-to-employee ratios.

Previously, I supported core HR initiatives for approximately 40,000 Amazon employees across multiple organizations. I helped improve HR Partner customer satisfaction from 82% to 90% through monthly data reviews and process improvements.

I’ve conducted more than 100 complex workplace investigations annually, identified root causes with business leaders, and created investigation-practices training for site HR Business Partners. My work also includes workforce planning, talent management, leadership development, accommodations process improvement, and employee engagement.

Across Sam’s Club, Babies “R” Us, Sears Holdings, and Rite Aid, I led HR teams and supported multi-unit retail operations across several states. I’ve managed personnel coordinators, supported labor relations and union grievances, developed talent and succession programs, and helped promote seven store leaders into multi-unit roles.