Carmen Smith

I’m a Human Resources Manager and strategic HR leader with 10+ years of progressive experience driving organizational effectiveness, leadership development, and talent strategies across retail, distribution, and corporate environments. I serve as a trusted advisor to senior leaders, aligning HR strategy with business outcomes through organizational design, workforce planning, succession management, and change management.

In my current role, I drive HR strategy and people operations across multiple business units, leading organizational design and reorganization initiatives and coaching leaders through performance management, development planning, and employee engagement. Previously as a Sr. Human Resources Manager and HR Business Partner, I partnered with operations and general management to lead large-scale facility teams through HR transformation, reduced turnover by 10% YoY, improved employee relations with case resolution improvements, and managed change initiatives like an open marketplace benefits program. I’m known for building people-first cultures, strengthening DEI initiatives, and using HR metrics, data storytelling, and continuous improvement to deliver measurable results while advancing HR brand and operational excellence.