Open to opportunities

Eric Mercado

@ericmercado

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Seasoned corporate trainer and team leader with diverse expertise.

Philippines

Message

What I'm looking for

I seek a role that fosters growth, collaboration, and impactful training initiatives.

I am a seasoned corporate trainer and team leader with extensive experience in customer service, marketing, sales, and communications. Throughout my career, I have designed and delivered impactful training programs across various industries, including finance, BPO, and real estate. My work with esteemed clients such as WHO, Pru Life UK, and Globe has honed my ability to align training with business objectives, consistently improving team performance and delivering measurable results.

Currently, I serve as a Performance Manager at Men's Health Clinic, where I manage a roster of over 100 patients, ensuring timely medication delivery and proactive follow-up on concerns. My previous roles, including General Manager at Petster.ph and Line Manager at Greenfood, have equipped me with strong leadership skills and a knack for streamlining operations. I am passionate about fostering collaboration and enhancing team dynamics to achieve and exceed company goals.

Experience

Work history, roles, and key accomplishments

Current

Trainer

Current

Organic Intelligence Consulting Inc.

Jan 2020 - Present (5 years 6 months)

Member of the trainer roster for various training programs, events, and team-building activities. Delivered programs specializing in areas such as sales, customer service, and other key competencies.

Training Delivery Sales Training Team Building Coaching

Current

Performance Manager

Current

Men's Health Clinic

Feb 2025 - Present (5 months)

Managed and supported a roster of over 100 patients, ensuring timely delivery of medications and consistent follow-up on concerns. Coordinated closely with clinical and logistics teams to prevent gaps in care and improve patient experience.

Patient Management Logistics Coordination Billing Customer Service

Current

Actor

Current

Repertory Philippines / Trumpets Inc.

Jan 1999 - Present (26 years 6 months)

Experienced stage actor with a versatile portfolio of roles in acclaimed productions. Performed in various theatrical productions, showcasing strong acting and stage presence.

Performance Theatrical Production Public Speaking

Line Manager / HR Officer

Greenfood

Feb 2023 - Mar 2024 (1 year 1 month)

Designed and managed work processes to enhance efficiency and productivity. Led sales training and onboarding initiatives to equip new team members with tools for success.

Process Improvement Sales Training Onboarding Administrative Support

General Manager

Petster.ph

Feb 2020 - Dec 2022 (2 years 10 months)

Oversaw online orders, deliveries, inventory, sales, reports, and budgeting to ensure efficient operations. Led a four-person team, fostering collaboration and effective task execution.

Operations Management Inventory Management Sales Reporting Budgeting Team Leadership

Process Management Officer

TrainStation Inc.

Feb 2016 - Aug 2019 (3 years 6 months)

Oversaw trainers and talents, ensuring effective team management and deployment. Developed comprehensive training materials and tools to enhance program delivery.

Team Management Resource Allocation Training Development Logistics Management Program Execution

Trainer

TrainStation Inc.

May 2014 - Aug 2019 (5 years 3 months)

Assisted in facilitating NLP programs, ensuring smooth and efficient execution. Managed all aspects of program delivery, including schedule coordination and material preparation.

NLP Scheduling Material Preparation