@erickmendozapadilla
IT Manager at Hotel Tamacá who administered Windows and Linux servers, databases, and hotel systems.
ColombiaAt Hotel Tamacá, I administered Windows and Ubuntu servers, databases, and the Zeus hotel system. I also supported users and maintained the hotel's networks and web servers.
As a Desktop Support Agent at Ascend Learning - People Thrust, I provide remote support and manage Microsoft Active Directory. I help users with Windows, Office, printers, internet access, and application issues.
Work history, roles, and key accomplishments
Ascend Learning - People Thrust
Jan 2023 - Present (3 years 10 months)
Manage Microsoft Active Directory, on-premises and cloud. Provide remote desktop user support for Windows, Office, Printers, Internet, and manage application issues in Zoom, Adobe, Microsoft 365.
Inversiones 15-15
Jul 2022 - Jan 2023 (6 months)
Managed Microsoft Active Directory, on-premises and cloud. Provided remote desktop user support and managed clients' WordPress web pages and application issues.
Hotel Tamacá
Apr 2012 - Jul 2022 (10 years 3 months)
Managed IT infrastructure including Windows and Ubuntu servers, VMware/Hyper-V, Apache, and databases. Provided user support for Zeus Hotel Software and maintained networks and mobile devices.
Tenerife S.A.
Mar 2009 - Apr 2012 (3 years 1 month)
Handled booking calls, made booking quotes, and managed payments.
Tenerife S.A.
Mar 2006 - Mar 2009 (3 years)
Checked daily income and taxes, prevented money loss, and checked invoices.
Degrees, certifications, and relevant coursework
MisionTIC 2021, Programming
2021 - 2021
Participated in the MisionTIC 2021 program to learn Python, Java, SCRUM, and Angular.
Systems Engineer, Systems Engineering
2008 - 2012
Pursued a Systems Engineering degree from 2008 to 2012, but did not finish.
Academic Bachelor with Educational Emphasis, Education
Completed an Academic Bachelor with Educational Emphasis in 2000.
Software and tools used professionally
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