Looking for a job

Eric Dieker

@ericdieker

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Dedicated and results-oriented professional with over 20 years of experience in hospitality manageme

United States

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What I'm looking for

Seeking remote opportunities to apply my expertise in customer satisfaction and operational excellence, leveraging my skills and experience to make a meaningful impact in a new role.

As a seasoned hospitality management and customer service expert, I bring over 20 years of experience in delivering exceptional customer experiences and driving operational excellence. With a strong background in staff training, team leadership, and remote support coordination, I am well-equipped to provide seamless service recovery and ensure prompt issue resolution.

Throughout my career, I have demonstrated my ability to work effectively in fast-paced environments, managing multiple tasks and priorities while maintaining a focus on customer satisfaction. My expertise in staff leadership and motivation, event organization, and performance management has enabled me to drive results and improve processes in various roles.

I am now seeking remote opportunities to apply my expertise in customer satisfaction and operational excellence, leveraging my skills and experience to make a meaningful impact in a new role.

Experience

Work history, roles, and key accomplishments

Current

Care Coordinator

Current

Go Forward

Jan 2022 - Present (3 years 4 months)

Provided high-quality remote support via chat, phone, email, and Zendesk, ensuring prompt and accurate issue resolution. Collaborated with patients and healthcare professionals to facilitate seamless care coordination.

Technical assistance Zendesk IT Support Care Coordination Medical Records Prior Authorizations Imaging Requisitions Prescription Coordination Laboratory Tests Scheduling

Front of the House Manager and Training Program Developer

Snap Cafe

Jan 2016 - Aug 2018 (2 years 7 months)

Supervised floor staff to ensure 100% guest satisfaction. Created and implemented SOPs, training manuals, and performance reviews. Developed systems for resolving customer complaints professionally.

Front of House Management Staff Supervision SOP Development Customer Service Performance Reviews Recruitment Hiring Disciplinary Actions Training program development

Hospitality Management Specialist

An Vuong LTD

Apr 2006 - Sep 2018 (12 years 5 months)

Led operations at a hotel and restaurant, ensuring guest satisfaction and operational excellence. Managed staff training, performance reviews, and inventory, while optimizing profitability through effective cost control.

Hotel Management Staff Training Operational Excellence Customer Service Performance Management Inventory Management SOP Development Event Planning Team Leadership

ESL Teacher

Apax English

Jan 2021 - Jan 2022 (1 year)

Instructed students aged 3 to 15 in English language acquisition, adapting lessons to diverse proficiency levels and fostering an inclusive classroom environment.

Waiter

Bonefish Grill

Mar 2011 - Oct 2012 (1 year 7 months)

Provided exceptional customer service as a waiter and training coordinator, ensuring guest satisfaction and training new hires in service protocols.

Customer Service Training Team Leadership Communication Skills Problem Solving Time Management

Hotel General Manager

An Vuong LTD

Jan 2016 - Aug 2018 (2 years 7 months)

Led daily operations of hotel and restaurant, ensuring smooth service delivery and 100% guest satisfaction. Managed online profiles, developed and implemented SOPs, and recruited, hired, and trained staff.

Management Recruiting Recruitment Management Training Training And Development

Driver

Expert Messenger

May 2013 - Dec 2015 (2 years 7 months)

Coordinated delivery routes for timely service, delivering critical pharmaceuticals to home healthcare patients across multiple states.

Routing Delivery

ESL Teacher

VIPKID

Mar 2021 - Apr 2023 (2 years 1 month)

Delivered engaging ESL lessons to children in China, focusing on speaking, listening, reading, and writing skills. Fostered a positive learning environment and adapted lessons based on student interests.

Lesson planning Engagement Adaptive