Open to opportunities

Erica Voon

@ericavoon

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Detail-oriented analyst with a strong background in biotechnology and design.

Malaysia

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for professional growth and impactful projects.

I am a detail-oriented individual with a strong eye for creative visuals and design, complemented by an academic background in Biotechnology. My proficiency in digital tools such as Canva and ChatGPT allows me to produce high-quality work efficiently. I am available to start work immediately and am eager to contribute my skills to a dynamic team.

Throughout my career, I have gained valuable experience in sales operations and business analysis. At Hoppi Malaysia, I executed the cleaning, organization, and analysis of global sales data, producing insightful reports that supported strategic decision-making. My role at DKSH involved collaborating with cross-functional teams to ensure productivity and customer satisfaction, while also initiating a marketing revamp project that resulted in a significant increase in sales.

In addition to my professional experience, I have been actively involved in leadership roles, such as serving as the Vice President of the University of Nottingham Music Society, where I successfully boosted concert ticket sales and attracted large audiences through targeted promotions. I am passionate about leveraging my skills in data analysis and project management to drive results and contribute to innovative projects.

Experience

Work history, roles, and key accomplishments

Sales Operations Analyst

Hoppi Malaysia Sdn. Bhd.

Nov 2024 - Apr 2025 (5 months)

Executed cleaning, organization, and analysis of global sales data, producing 5+ insightful reports and dashboards for daily performance tracking. Generated actionable insights in the form of chart and diagrams to support strategic decision-making and collaborated with stakeholders to recommend improvements. Coordinated sales order processing, customer database management, and report generation.

Sales Data Analysis Reporting Dashboarding Process Improvement Sales Operations Data Management Microsoft Excel

Junior Executive Trainee - Healthcare

DKSH Sdn. Bhd.

Oct 2023 - Oct 2024 (1 year)

Collaborated with cross-functional teams in managing daily order processing to ensure a productivity rate of 90% is achieved and ensured data accuracy in SAP. Acted as the main contact for clients by ensuring concerns are resolved efficiently with maximised customer satisfaction. Initiated a marketing revamp project resulting in a 40% increase of sell-out and participated in BTL marketing activiti

Order Processing SAP Client Management Customer Satisfaction Marketing Project Management Competitor Analysis Market Research Cross Functional Team Management

Research Assistant - Biotechnology

University of Nottingham Malaysia

Jul 2023 - Sep 2023 (2 months)

Conducted extensive research and analysis on research subject to identify the current research gap and experiment objective. Identified key experimental variables to ensure a successful experiment with optimized and reliable results.

Research Data Analysis Biotechnology Experiment Design Variable Identification

New Product Development Intern

Tohtonku Sdn. Bhd

Jun 2022 - Sep 2022 (3 months)

Conducted comprehensive panel testing to assess the effectiveness of newly developed products. Supported in quality control by reviewing packaging artwork to ensure accuracy, compliance, and visual appeal. Assisted in the submission of halal certification process for skin care products.

Panel Testing Product Development Quality Control Packaging Halal Certification Regulatory Compliance

Translator

Transn IOL Technology Co., Ltd.

Jan 2021 - Dec 2021 (11 months)

Translated a variety of Chinese novels into accurate and fluent English. Consistently met deadlines and ensured timely submission of assigned translation tasks.

Translation English Chinese Communication Writing

Education

Degrees, certifications, and relevant coursework

University of Nottingham Malaysia

Bachelor of Science with Honors, Biotechnology

2020 - 2023

Grade: First Class Honours

Activities and societies: Best Final Year Project Award – “Public knowledge, acceptance and perception of Malaysians towards plant-based COVID-19 vaccines”. Best Group Achievement Award in the school of Biosciences.

Studied for a Bachelor of Science with Honors in Biotechnology. Focused on core concepts and advanced topics within the field, gaining in-depth knowledge and practical skills.