Ken Chow

Monitored market movements and assisted with trade operations and transactions. Provided product specifications on cocoa products, assisting with customer inquiries and reaching out to potential sales opportunities.

Assisted with data management and creating graphics and templates for data presentation. Maintained information accuracy within documents and assisted with automating handling processes.

Handled inbound calls and provided immediate solutions within a fast-paced business environment. Assisted with the understanding of plans and coverage details, conflict resolution, billing inquiries and knowledge base navigation. Maintained satisfactory industry standards of performance.

Communicated with customers to provide support and immediate solutions via email replies and chat. Guided customers with platform navigation, transaction processes, and general processes. Adapted to the fast-changing business environment to ensure achievement of target.

Translated English, Chinese and Malay legal documents, essays, and business-related articles and reports. Reviewed multiple translation glossaries by other freelance translators and assisted with corrections.

Assisted with customer’s product knowledge and assisted with sales. Managed data and documents such as customer details, sales invoice, purchase order and inventory stock count. Facilitated and handled bi-weekly supplier meetings.

Studied a comprehensive Bachelor of Business program with Honours. Coursework included International Management, Financial Accounting, Digital Marketing, and Business Law. Gained knowledge in areas like Economics, Organizational Behaviour, and Brand Management.

Completed A-levels at Crescendo International. Studied core subjects including Business Studies, Economics, and English Legal Systems. This coursework provided foundational knowledge in business and legal principles.