Erica Savoy

I’m a fast-learning, hardworking professional with 8 yrs experience in the customer service industry as a server, cashier or sales associate. I bring a consistent, friendly approach and a strong sense of ownership in fast-paced environments.

In my current role as a Guest Service Representative, I handle check-in and check-out procedures, maintain a cheerful guest-facing demeanor, and manage front desk cash transactions responsibly. I also operate PBX equipment, handle reservations by phone and in person, and support revenue growth through suggestive selling techniques.

Previously, I served as an Assistant Manager at Wingstop, where I focused on customer experience by ensuring employees were prepared for QSC, keeping operations running smoothly, and balancing deposits and credit card transactions. I’ve also worked as a Server at Fiery Crab and a Lead Cashier at Ulta Beauty, supporting guest needs, accurate cash handling, and team development through training and cross-training.

I’m pursuing a new career opportunity as a heavy equipment operator to fully utilize my training and skills while making contributions to the success of the company. I completed NCCER Heavy Equipment Operations Level One, and I’m forklift certified—bringing practical readiness to construction-focused responsibilities like safety and attention to detail.