Open to opportunities

Erica Lanham

@ericalanham

Message

Motivated sales and customer service professional with leadership skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to utilize my leadership skills and provide excellent customer service in a dynamic environment.

My name is Erica Lanham, and I am an organized and motivated professional with a strong background in sales and customer service. I have honed my skills through various roles, including my recent position as a Team Member at Health and Beauty Aid, where I excelled in providing exceptional customer experiences and managing sales transactions efficiently.

Throughout my career, I have demonstrated my ability to work under pressure and manage time effectively. My experience as a Sales Representative at Cuore allowed me to develop strong communication skills, managing large volumes of inbound and outbound calls while building sustainable relationships with customers. I take pride in my leadership capabilities, having served as a Customer Service Lead Trainer at JCPenney’s, where I trained new employees to ensure they provided the best service possible.

Experience

Work history, roles, and key accomplishments

Health and Beauty Aid - Team Member

Target

May 2022 - Aug 2023 (1 year 3 months)

Registered sales on a cash register by scanning items, itemizing, and totaling customers’ purchases. Provided knowledgeable assistance on store products and services to resolve guest issues and enhance their experience. Processed discounts by redeeming coupons and ensured sales floor was stocked and organized across all departments.

Cash Register Customer Service Product Knowledge Inventory Management

Retail Associate

Walmart

Aug 2018 - Apr 2022 (3 years 8 months)

Assisted customers in selecting products, ensuring a positive experience through fair, friendly, and courteous service. Processed various payment types including checks, cash, and credit/debit cards. Maintained organized shelves and displays according to planograms to optimize product visibility.

Customer Service Payment Processing Planogram Adherence Customer Experience

Sales Representative

Cuore

Feb 2013 - Jun 2018 (5 years 4 months)

Managed high volumes of inbound and outbound calls efficiently, ensuring timely customer interactions. Identified customer needs, clarified information, researched issues, and provided effective solutions. Built sustainable customer relationships by consistently going the extra mile to engage and satisfy clients.

Outbound Calling Problem Solving Relationship Building Sales Communication

Customer Service Lead Trainer

JCPenney's

Mar 2011 - Apr 2013 (2 years 1 month)

Itemized and totaled purchases by accurately recording prices, departments, and taxable/nontaxable items. Provided pricing information by answering customer questions and maintained checkout operations by adhering to established policies and procedures. Reported necessary changes to improve efficiency and ensured a safe and clean working environment by complying with all regulations.

Customer Service Pricing Training