Erica Heslet

Provided support to patients with substance use disorder needs, including education on MOUD and MAUD. Led and recruited inpatient virtual groups, coordinated with STARS, and documented patient interactions in Cerner.

Advocated for patients and ensured proper care by answering questions and addressing concerns. Supported admissions and reviewed safety plans for discharged patients.

Handled sales transactions and returns while greeting clients and promoting current offers. Provided consultations on beauty and skincare products and routines.

Coordinated patient check-in and check-out for dental appointments, including collecting payments and confirming appointments. Managed insurance verification and claims while handling phones and scheduling.

Assisted with four-handed dentistry by preparing rooms and setting up trays according to procedures. Used iTero machines, supported dental procedures, and sterilized instruments using autoclave and ultrasonic equipment.

Used iTero to take impressions and consulted patients about clear aligners. Notated teeth numbers for the doctor.

Assisted the dentist with procedures including extractions, fillings, and repairs of crowns and bridges. Practiced infection control, took impressions, supported digital x-rays, and helped with scheduling and billing write-outs.

Activities and societies: Training topics included sterilization, infection control, scheduling, and dental/medical imaging.

Completed a high school diploma program at Pittsburgh Career Institute along with PA Cyber Skills training (including Sterilization for 1 year).