Danielle Jolly
@daniellejolly
Care-focused direct support professional and customer service specialist helping clients thrive.
United StatesWhat I'm looking for
I am seeking a company where I can use my experience and education to help the business meet and surpass its goals. As a Direct Support Professional, I work with mentally disabled clients, providing hands-on support such as cooking, cleaning, assisting with bathing and getting dressed, and taking clients on outings.
I also bring a strong sales and client-care mindset from my experience as an Independent Beauty Consultant, where I handle sales, marketing, facials, and consultations. Earlier roles strengthened my service foundation, including Caregiver work with the elderly and disabled, plus customer-facing customer service positions supporting payments, billing inquiries, device troubleshooting, and plan activations.
In healthcare-adjacent roles, I have worked as a Pharmacy Technician and a Dental Assistant (completed internship), supporting patients with refills, approvals, registrations, prescription transfers, scheduling, and insurance work. I hold a Pharmacy Technician License (Alabama—currently active), and I am certified in CPR and First Aid, with experience in infection control and medical imaging.
Experience
Work history, roles, and key accomplishments
Direct Support Professional
DSP 6 CDD NCA, Inc
Jun 2019 - Present (7 years)
Support clients with mental disabilities with daily living tasks including cooking, cleaning, bathing and dressing assistance, and accompanying clients on outings, with occasional heavy lifting and client note-taking.
Independent Beauty Consultant
Mary Kay
May 2023 - Mar 2026 (2 years 10 months)
Drive sales and marketing through client consultations and facials, providing beauty services and product recommendations to support business growth.
Caregiver
Synergy HomeCare
Jul 2018 - Jun 2019 (11 months)
Provide in-home support for elderly and disabled clients, including cooking, cleaning, bathing and dressing assistance, outing support, heavy lifting as needed, and client note-taking.
Assisted customers with payments and billing inquiries, troubleshooting device issues and supporting equipment pricing, upgrades, and ordering/shipping of new devices.
Pharmacy Technician
Walgreen's Care Center
Jul 2017 - Jan 2018 (6 months)
Processed customer pharmacy needs by handling refills and refill approvals, registering new patients, making status calls, coordinating prescription transfers, and managing inventory and third-party rejection workflows.
Direct Support Professional
Georgia Mentor
Nov 2015 - Feb 2017 (1 year 3 months)
Worked with mentally challenged and disabled clients, providing cooking, bathing and clothing assistance, outings support, heavy lifting as needed, and client note-taking.
Captioning Assistant/Coach
Hamilton Relay
Aug 2014 - Dec 2014 (4 months)
Captioned calls for deaf and hard-of-hearing individuals by typing and communicating in real time, and coached new employees through training.
Supported customers by processing payments and resolving phone issues, billing problems, and phone number change requests through phone-based customer service.
Dental Assistant (Intern)
Zion Oral Medical Center
Jul 2011 - Sep 2011 (2 months)
Assisted with surgical and non-surgical procedures as a completed internship support role, including taking X-rays, scheduling appointments, answering calls, and assisting with insurance-related tasks.
Sales Associate
Rue 21
Feb 2010 - Sep 2010 (7 months)
Worked as a cashier and supported daily store operations by assisting customers, helping with stock, and cleaning the store at closing.
Education
Degrees, certifications, and relevant coursework
Albany Technical College
Certificate/License, Pharmacy Technology
2015 - 2016
Completed a Pharmacy Technology certificate/license program at Albany Technical College from 2015 to 2016.
Albany Technical College
Diploma/Certificate, Dental Assisting
2009 - 2011
Completed a Dental Assisting diploma/certificate program at Albany Technical College from 2009 to 2011.
Deshler High School
High School Diploma, General Education
2005 - 2009
Earned a High School Diploma from Deshler High School between 2005 and 2009.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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