Looking for a job

Eric Adu-Amoako

@ericadu-amoako

Customer service representative at CalBank PLC who supported digital banking, account onboarding, and customer inquiries.

Ghana

Message

What I'm looking for

I’m interested in information technology support and services, customer relationship management, and banking and digital financial operations.

At CalBank PLC, I assisted customers with account opening and onboarding, verified Ghana Card and facial-verification documentation, and supported digital banking platforms.

At iSON Xperience (MTN Call Center), I handled inbound customer calls, resolved service issues, and recorded interactions and follow-ups in the CRM database. I’m interested in information technology support, customer relationship management, and banking and digital financial operations.

Experience

Work history, roles, and key accomplishments

National Service Personnel

CalBank PLC

Apr 2026 - Sep 2026 (5 months)

Assisted customers with account opening, registration, and onboarding, ensuring compliance with banking guidelines. Verified customer identification documentation and provided support for digital banking platforms.

Customer Service Account Opening Document Verification Digital Banking Support Compliance CRM Problem Solving

Customer Service Representative

iSON Xperience

Dec 2025 - Apr 2026 (4 months)

Managed high volumes of inbound customer calls, handling service-related inquiries, account requests, and complaints. Provided detailed product and service information while maintaining professional communication standards.

Inbound Call Handling Issue Resolution CRM Complaint Handling Communication Skills Technical Troubleshooting