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Erica DavidsonED
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Erica Davidson

@ericadavidson

Test Center Administrator at PSI Services LLC, supporting secure exams and helping test takers with accessibility needs.

United States
Message

At PSI Services LLC, I welcome test takers, explain exam procedures, verify IDs, and help maintain exam security. I also set up workstations and coordinate with internal teams to troubleshoot technical issues.

At Honnas Veterinary, I managed client calls and appointments and maintained client and patient profiles. I used Avimark, Waitwhile, and Otto Flow to support scheduling and client follow-ups.

In my secondary role as a Veterinary Technician Assistant at Honnas Veterinary, I supported veterinarians during exams and procedures and entered visit notes using HappyDoc. I also prepared medications and helped clients with invoices and follow-up appointments.

At A Family of New Beginnings, I provided administrative support, maintained confidential records, and coordinated appointments and transportation. I also assisted with payroll and timekeeping.

Experience

Work history, roles, and key accomplishments

PL
Current

Test Center Administrator

PSI Services LLC

Jan 2026 - Present (9 months)

Welcome test takers, verify IDs, maintain exam security, and troubleshoot technical issues. Supervise exams and ensure compliance with PSI policies.

AB

Administrative Assistant / Direct Care Staff

A Family of New Beginnings

Nov 2012 - Jun 2025 (12 years 7 months)

Provided full administrative support, managed financial records, and coordinated logistics. Assisted in payroll and timekeeping tasks.

AI

Customer Contact Associate

All Web Leads, Inc.

Jun 2018 - Nov 2018 (5 months)

Handled large volumes of inbound/outbound calls, routed clients, and entered data into CRM systems. Met monthly adherence targets.

EX

Group Leader

Extend-A-Care

Dec 2017 - May 2018 (5 months)

Maintained attendance records, managed scheduling, and coordinated daily activities. Collaborated with staff and parents on educational activities.

CC

Customer Service Associate / Cashier

Circuit City

Oct 2008 - Mar 2009 (5 months)

Managed register operations, processed returns, and maintained financial documentation. Delivered strong customer support in a fast-paced retail environment.

Education

Degrees, certifications, and relevant coursework

Austin Community College logoAC

Austin Community College

Associate in General Studies, General Studies

Earned an Associate in General Studies from Austin Community College in 2018.

CC

CPR & First Aid Certified

CPR & First Aid Certified, First Aid

Certified in CPR and First Aid.

Tech stack

Software and tools used professionally

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