Open to opportunities

Erica Byer

@ericabyer

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Experienced operations director with a strong background in project management.

United States

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth, ideally in a dynamic environment that values teamwork and innovation.

I am a results-driven operations director with a proven track record in project management, accounting, and office support. My experience includes leading teams, managing substantial budgets, and implementing efficient processes that drive growth and enhance organizational performance. I take pride in my ability to develop high-performing teams and foster a culture of accountability and excellence.

Throughout my career, I have successfully increased monthly collections by 28% year-over-year while managing a $9M budget during challenging times, including a merger and a global pandemic. My strategic approach to operations has enabled me to streamline processes, improve efficiencies, and ensure compliance with regulatory standards. I am passionate about building strong teams and creating frameworks that support employee development and organizational success.

Experience

Work history, roles, and key accomplishments

Current

Director, Operations

Current

Property Matters Realty, LLC

Apr 2022 - Present (3 years 2 months)

Led a team of ten staff across three departments including Accounting, and Association & Property Management, serving 34 communities made up of 4,000+ homes, and over 500 homes in Property Management. Developed Human Resources framework for the company, including an Employee Handbook, Corrective Action Policy and Procedures, and Annual Performance Review procedures.

UltiPro PaperSave ADP BI360 Budget Software RSA Hemasphere Appfolio

Office Manager

Property Matters Realty, LLC

Oct 2021 - Present (3 years 8 months)

Supported all office operations, including the Accounting Department, Association Managers, and Property Manager, serving 34 communities and over 500 homes in Property Management. Assisted with invoice workflows, payment posting, property transfers, deposits, and account reconciliation for over 100 accounts monthly.

Accounting Property Management Customer Service Budget Oversight Report Preparation

Regional Director of the Carolinas

OneBlood

Jul 2019 - Present (5 years 11 months)

Deployed strategic, transformational, and high-growth processes to increase the bottom line while building internal infrastructure for North and South Carolina territories. Managed a $9M budget and oversaw a 100+ member team, accelerating collection growth by establishing new goals and metrics, increasing monthly collections by 28% year-over-year.

Strategic Planning Budget Management Team Leadership Process Improvement Regulatory Compliance AABB Standards Human Resources Recruitment Onboarding

Director, Marketing, Recruitment & Collections

OneBlood

Feb 2018 - Present (7 years 4 months)

Promoted to decrease turnover, improve efficiencies for cost savings, and implement more robust operational infrastructure processes while working with the executive management team. Architected and oversaw plans for improving operational infrastructure of systems, organizational processes, and employee development, reducing turnover by 27%.

Infrastructure Operations Employee Development Turnover Reduction Strategic Planning Goal Setting Executive Management

Manager, Recruitment & Retention

OneBlood

Apr 2016 - Present (9 years 2 months)

Promoted to create, develop, and implement the organization’s resource calendar by creating processes surrounding the existing calendar to better manage efficiently. Increased collections for donor centers at 106% of goal, while running mobiles at 93% efficiency and increasing collections 8% year over year.

Resource Management Process Development Collection Goals Team Leadership Field Sales Cross Functional Collaboration Mentoring

Supervisor, Specialty Product Recruitment

OneBlood

May 2015 - Present (10 years 1 month)

Hired to improve call center efficiencies by implanting data-driven KPIs and metrics. Collaborated on a taskforce team to identify a new CRM, developed strategies for implementation and rollout, and trained employees on the new system.

KPIs CRM Data Analysis Training Coaching Customer Service Inventory Forecasting

Apheresis Telerecruitment Supervisor for the Carolinas

American Red Cross

Feb 2014 - Present (11 years 4 months)

Oversaw regional platelet collection goals at 6 fixed sites, totaling 53k+ units annually with special attention to DOW targets. Monitored the base to achieve growth rate targets with a strong focus on first-time platelet donor recruitment.

Platelet Collection Data Analysis Team Management

Platelet Recruiter

American Red Cross

Mar 2013 - Present (12 years 3 months)

Met expected standards including product goal, donor show rate, and donor base growth for the assigned area. Created community awareness for platelet-specific donations through presentations, educational opportunities, and fostering partnerships.

Community Awareness Partnership Development Campaign Management Event Coordination Public Speaking

Customer Service Specialist 1

American Red Cross

Apr 2011 - Present (14 years 2 months)

Assisted in ensuring regional product goals were met monthly, quarterly, and yearly. Augmented and retained the platelet donor base through the introduction of various programs.

Product Goal Attainment Donor Base Retention Territory Coverage Donor Recognition Customer Service

Apheresis Telerecruiter

American Red Cross

Mar 2009 - Present (16 years 3 months)

Recruited prospective, prior, and special apheresis or whole blood donors to meet collection goals. Coordinated reminder calls, follow-ups, data logging, record maintenance, and special projects.

Collection Goals Logging Record Maintenance Special Projects Customer Service Communication