Looking for a job

Erica Brownson

@ericabrownson

Customer Service Representative at Fixoner Technologies who resolved customer concerns and tracked orders across phone and social channels.

Nigeria

Message

What I'm looking for

I'm open to remote roles, including local and international shifts such as US and UK hours.

At Fixoner Technologies, I responded to customer inquiries and complaints across phone calls, WhatsApp Business, Instagram DMs, and TikTok. I resolved at least 15 customer concerns promptly, usually within an hour.

I followed up on customer orders and used RepairDesk and Google Sheets to track interactions and maintain accurate records.

At Dehydrator Hub, I supported customers with food-processing product information and equipment specifications. I responded to inquiries, maintained customer records, and helped keep communication with internal teams smooth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fixoner Technologies

Aug 2024 - Nov 2025 (1 year 3 months)

Responded to customer inquiries and complaints via phone, WhatsApp, Instagram, and TikTok, supporting up to 40 customers daily. Met response-time targets and maintained accurate records using RepairDesk and Google Sheets.

Customer Inquiry Resolution Complaint Resolution Multichannel Support WhatsApp Business Instagram DM TikTok Phone Support Order Management RepairDesk Google Sheets Active Listening Emotional Intelligence Problem Solving Adaptability Remote Collaboration Google Workspace Email Management Attention To Detail

Customer Service Representative

Dehydrator Hub

Jan 2022 - Apr 2024 (2 years 3 months)

Responded to approximately 15-20 customer inquiries daily across multiple communication channels. Assisted customers with product information and maintained accurate records while supporting smooth communication between customers and internal teams.

Customer Inquiry Resolution Multichannel Support Product Information Customer Records Communication Skills Solution Focused Support