Erhimu Onajite
@erhimuonajite
Customer Service & Operations professional with 3+ years delivering 95%+ satisfaction remotely.
NigeriaWhat I'm looking for
I’m a Customer Service & Operations professional with 3+ years of experience across banking and e-commerce, focused on fast, accurate support. I’ve maintained 95%+ customer satisfaction through chat, email, and phone, and I bring composure and compliance awareness from high-volume banking operations.
At United Bank for Africa, I handled 50+ daily customer transactions with 99.9% accuracy and resolved 20+ weekly compliance inquiries with zero errors, upholding KYC standards. I also supported onboarding for 100+ new accounts with 100% documentation compliance while operating CRM and banking systems and collaborating cross-functionally.
As a Founder & Lead Customer Success for HairByJee, I run end-to-end customer support via WhatsApp, email, and chat—maintaining 95%+ satisfaction and driving repeat orders. I resolve escalations with empathy, coordinated order fulfillment and delivery tracking, and used FAQ documentation to reduce repeat inquiries by 30%.
Experience
Work history, roles, and key accomplishments
Founder & Lead Customer Success
HairByJee
Apr 2024 - Present (2 years 2 months)
Managed end-to-end customer support for a wig care and sales e-commerce brand via WhatsApp, email, and chat, maintaining 95%+ customer satisfaction and driving repeat orders. Resolved escalations and developed FAQ documentation that reduced repeat inquiries by 30%, while coordinating fulfillment, vendor communication, and delivery tracking.
Customer Service & Operations Officer
United Bank for Africa
Jul 2021 - Aug 2023 (2 years 1 month)
Processed 50+ daily customer transactions with 99.9% accuracy in a high-volume banking environment. Resolved 20+ weekly compliance inquiries with zero errors and supported onboarding of 100+ new accounts with 100% documentation compliance.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic, Ogwashi-Uku
National Diploma (OND), Business Administration
2017 - 2019
Completed a National Diploma (OND) in Business Administration at Delta State Polytechnic, Ogwashi-Uku from 2017 to 2019.
ALX Africa
Product Design Certificate, Product Design
2023 -
Completed a Product Design Certificate program with ALX Africa in 2023.
Virtual Assistant Certificate
Virtual Assistant Certificate, Virtual Assistant
2024 -
Earned a Virtual Assistant Certificate in 2024.
Availability
Location
NigeriaAuthorized to work in
Job categories
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