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Enrico Paolo Bueno

@enricopaolobueno

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Customer Success Specialist with expertise in SEO and data integration.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my SEO and customer success skills while providing opportunities for growth and development.

I am a dedicated Customer Success Specialist with a strong background in SEO and data integration. Over the past few years, I have honed my skills in managing company websites, developing SEO strategies, and ensuring that all content is up-to-date and relevant. My experience at SalesNexus allowed me to collaborate closely with management to execute effective marketing strategies that drive customer engagement and satisfaction.

In my role as a Data Migration/Integration Specialist, I have successfully handled data cleansing and preparation using Excel, ensuring accurate data transformation and reporting. My previous experience as a Senior Process Associate at ThoughtFocus Technologies equipped me with excellent communication skills and the ability to provide top-notch customer service. I thrive in dynamic environments where I can leverage my technical skills and customer-focused approach to contribute to the success of the team.

Experience

Work history, roles, and key accomplishments

Data Migration/Integration Specialist

GorillaDesk

Jan 2024 - Present (1 year 5 months)

Performed comprehensive data cleansing and preparation using Excel, ensuring data accuracy and integrity. Managed data transformation, CRM importing, error handling, and detailed reporting.

CRM Excel Error Handling Reporting Documentation

Customer Success & SEO Specialist

Salesnexus

Jan 2020 - Present (5 years 5 months)

Collaborated with management to plan and execute marketing strategies, managing website SEO and analytics. Provided daily chat and call support, addressing customer concerns effectively.

SEO Marketing Strategy Google Analytics Customer Support Chat Support Content Management

Loan Processor

Ultim8 Outsource Solutions

Jan 2020 - Present (5 years 5 months)

Processed car loans efficiently, managing back-office operations. Ensured smooth and accurate handling of all loan-related documentation.

Loan Processing Loans Back Office Operations Documentation Management Data Entry

Senior Process Associate

ThoughtFocus Technologies, LLC

Jan 2016 - Present (9 years 5 months)

Processed various types of loans, ensuring compliance and accuracy. Communicated directly with US Banks and Credit Unions to verify customer credit scores.

Loan Processing Banking Operations Compliance

SEO Specialist - Team Leader

Syner-G Outsourcing Inc.

Jan 2014 - Present (11 years 5 months)

Led a team in planning and executing comprehensive company marketing strategies. Managed website design, content, SEO development, and analytics, ensuring content relevance and tracking performance. Consulted with management to develop long-term strategic plans.