Open to opportunities

Aubrey Silvestre

@aubreysilvestre

Message

Customer Success and marketing professional using data analysis to improve client outcomes.

Philippines

Message

What I'm looking for

I’m looking for a customer success or client-operations role where I can use data analysis and reporting to improve KPIs, streamline workflows, and drive client satisfaction—while collaborating cross-functionally on growth-focused initiatives.

I’m a results-driven professional with experience in customer success, healthcare operations, marketing, and data analysis. I’m known for delivering high-quality client support, streamlining processes, and turning data-driven insights into better performance and decisions.

In customer success, I’ve owned full-cycle workflows—responding within a 1-hour SLA, handling NSF case workflows, and conducting credit analyses to guide clients in improving financial health. I also contributed privacy support by producing data broker reports with actionable recommendations.

In healthcare operations, I delivered timely, accurate support for premium healthcare accounts, handling multi-channel provider communications and supporting technology migration initiatives. I also processed and reviewed healthcare claims efficiently, supporting high-volume claim operations.

Across marketing and leadership roles, I directed campaign strategy and execution, boosted brand visibility and engagement, and improved satisfaction and loyalty through tailored client relationships. I bring strong cross-functional collaboration, accountability, and attention to detail to every project.

Experience

Work history, roles, and key accomplishments

Healthcare Associate

Sagility

Aug 2025 - Feb 2026 (6 months)

Delivered high-quality customer support for premium healthcare accounts, ensuring timely, accurate resolution of provider inquiries across multiple channels. Processed and reviewed healthcare claims at high volume (millions annually) and supported technology migration and operational improvements to optimize client performance.

Customer Support Claims Processing Process Optimization Technology Migration Support Operational Support Healthcare Operations Data Driven Troubleshooting Cross Functional Collaboration

Customer Success Associate

Regal Credit Management

Mar 2025 - Jun 2025 (3 months)

Provided timely, empathetic customer support via email and phone with a 1-hour SLA, maintaining service consistency. Owned NSF case workflows, performed full-cycle credit analyses, and produced data broker reports to support client privacy recommendations.

Customer Success Operations SLA Management Email Support NSF Case Workflows Credit Analysis Data Analysis Documentation Cross Functional Collaboration

Marketing Officer

Elite Headhunting Inc.

Oct 2024 - Feb 2025 (4 months)

Led targeted marketing campaigns that increased brand visibility by 12% and client engagement by 15%. Sourced and closed 41 high-value clients, improving campaign integration by 20% and increasing satisfaction and loyalty by 25% through tailored relationship management.

Marketing Strategy Campaign Management Lead Generation Client Acquisition Client Relationship Management Performance Tracking

Marketing Specialist

Elite Headhunting Inc.

Feb 2024 - Sep 2024 (7 months)

Conducted market research and competitor analysis that contributed to an 8% rise in overall revenue. Executed data-driven campaigns that increased customer acquisition by 10% and improved lead conversion by 40%, streamlining workflow tracking and reporting.

Market Research Competitor Analysis Data Driven Marketing Customer Acquisition Lead Conversion Campaign Execution performance reporting Hostinger Mail

General Manager

Chickenpoint

Aug 2022 - Aug 2023 (1 year)

Developed operational workflows that increased profit margin by 20% within 12 months. Negotiated vendor contracts to reduce key supply costs by 15%, launched three product lines, and scaled the customer base through retention-focused marketing while overseeing hiring and financial planning.

Operations Management Financial Planning Workflow Optimization Retention Marketing Budgeting Cross functional Leadership

Freelance Copywriter

Emigrant’s Life Podcast

Sep 2021 - Dec 2021 (3 months)

Created narrative-focused web and social content reflecting authentic immigrant experiences. Optimized content for SEO and maintained platform consistency using Notion and Slack for collaboration.

Copywriting Content Writing Social Media Content Narrative Development Notion Slack Collaboration

Education

Degrees, certifications, and relevant coursework

San Beda University

Bachelor of Science in Entrepreneurship, Entrepreneurship

Grade: GPA: 1.51 (91–93)

Activities and societies: Accountancy, Business, and Management-related recognition; Consecutive Dean’s Lister (as reported).

Earned a Bachelor of Science in Entrepreneurship at San Beda University. Received consecutive Dean’s Lister recognition based on reported academic performance.

San Sebastian College - Recoletos

Senior High School (ABM) – Major in Accountancy, Accountancy, Business and Management

Grade: GPA: 93

Activities and societies: Ranked Top 5 Overall in Senior High School Batch; Academic Distinction; Honorable Mention; Department Awardee.

Completed the Accountancy, Business and Management strand with a major in Accountancy at San Sebastian College–Recoletos. Was ranked among the top students in the senior high school batch and received multiple academic awards.