Bernadette Reyes

I am a Customer Experience and Operations Specialist with over eight years of experience in high-volume banking and user support, focused on resolving complex escalations and optimizing workflows.

At FactSet, I provided expert-level support for financial workstations, built sophisticated financial models, engineered custom Excel formulas and bespoke code, and partnered with Sales and Product to address critical client issues.

In banking roles, I managed large volumes of loan applications and customer inquiries with near-zero error rates, served as a liaison with partners and leadership, and consistently exceeded performance KPIs while contributing to revenue growth.

I prioritize empathetic communication, data-driven problem solving, and cross-functional collaboration to improve service standards, mentor teammates, and deliver measurable operational improvements.