Open to opportunities

Enrick Neil Reinoso

@enrickneilreinoso

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Accomplished Operations Manager passionate about enhancing customer experiences.

Philippines

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What I'm looking for

I am looking for a role that values customer-centric strategies and offers opportunities for leadership and growth.

Hello! My name is Enrick Neil, and I am an accomplished Operations Manager with over ten years of leadership experience. My passion lies in crafting outstanding customer experiences across various industries, including Technology, eCommerce, and Property Management. I excel in enhancing operational efficiency, elevating customer satisfaction, and driving business growth.

Throughout my career, I have successfully managed all aspects of business operations, from process improvement to team development and strategic execution. My proactive leadership style has enabled me to lead diverse teams, implement training programs, and optimize workflows, ensuring that operations align perfectly with company objectives. I am eager to leverage my skills and experience to contribute to your company's success.

Experience

Work history, roles, and key accomplishments

Operations & Customer Experience Leader

RENU Management

Oct 2021 - Oct 2024 (3 years)

Spearheaded remote operations team, excelling in strategic advisory and dynamic team leadership. Directed a multifaceted team, managed marketing initiatives, and implemented training programs to elevate performance and service excellence.

Team Leadership Process Improvement Marketing Strategies Workforce Management Analytical Skills

Customer Experience Manager

RAZE Energy by REPP Sports

Sep 2021 - Aug 2023 (1 year 11 months)

Led training and process optimization for Customer Support across all channels. Analyzed customer satisfaction metrics to enhance experience strategies and streamlined workflows for effective service delivery.

Customer Support Process Optimization Team Leadership Social Media Management Customer Satisfaction

Growth & Customer Experience Manager

HubHaus Inc.

Sep 2019 - Oct 2021 (2 years 1 month)

Managed a top-performing remote team focusing on strategic recruitment and training. Oversaw customer service and leasing teams, optimizing efficiency through automation and delivering performance analysis to executives.

Team Management Performance Analysis Customer Service Coaching Problem Solving

Operations Manager

Transcom Philippines

Aug 2013 - Aug 2019 (6 years)

Led a team of 25 Team Leaders to enhance customer service operations. Collaborated with vendors to streamline processes, maintained exemplary attendance, and implemented innovative methods to improve customer satisfaction.

Team Leadership Vendor Management Customer Service Database Management