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Enoch kofi

@enochkofi

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IT Technician with over 2 years of experience in support.

Ghana

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What I'm looking for

I seek a role that fosters growth and values technical expertise.

I am an experienced IT Technician with over two years of hands-on experience in providing comprehensive IT support. My expertise encompasses managing information systems, troubleshooting hardware and software issues, and ensuring seamless internet connectivity. I pride myself on my attention to detail and problem-solving abilities, which have been instrumental in prioritizing client satisfaction through effective communication.

In my recent role as an IT Officer at Global Records Management Ltd., I managed all aspects of IT operations, including network management and hardware maintenance. I conducted end-user training to enhance technical skills among employees and implemented process improvements that significantly enhanced our records management efficiency. My previous experience at the National Communications Authority and Oasis Solutions further solidified my technical capabilities and commitment to excellence in IT support.

Experience

Work history, roles, and key accomplishments

Current

IT Officer

Current

GLOBAL RECORDS MGT.LTD.

Aug 2022 - Mar 2024 (1 year 7 months)

Managed all aspects of IT within the company, including network operations, hardware maintenance, and internet connectivity. Provided technical support to employees, conducted end-user training, and improved processes for document retrieval and management.

IT Support Network Management O'Neil RSSQL User Training Process Improvement Reporting

Regulatory Administration

NATIONAL COMMUNICATIONS AUTHORITY

Jan 2020 - Jan 2021 (1 year)

Conducted radiation emission trials and generated EMF measurement reports. Assisted in inspections for type approval of electronic communication equipment and responded to queries from applicants.

Radiation Emission Testing EMF Measurement Electronic Communication Equipment Type Approval Inspections Regulatory Compliance

IT Support

OASIS SOLUTIONS

Apr 2019 - Jan 2020 (9 months)

Provided IT support by troubleshooting network and hardware issues, installing software and hardware, and assisting users with various Windows operating systems.

Installation User Support Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

IPMC College of Technology

Advanced Diploma, System Engineering

2015 - 2018

Grade: A+ (A Plus) Certification, N+ (Network Plus) Certification, Microsoft Certified Solution Expert

Completed an Advanced Diploma in System Engineering, gaining knowledge in various IT fields including network management and system support. The program included certifications in A+, N+, and Microsoft Certified Solution Expert.