Enmanuel Yépez

I'm a dedicated network and telecommunications specialist with over 8 years of experience in the installation, operation, and maintenance of fiber optic networks. My journey has equipped me with strong skills in technical support, client management, and problem-solving. I thrive in team environments and adapt quickly to new technologies, ensuring that I deliver empathetic and efficient customer service.

In my most recent role as a Technical Teams Coordination Assistant at Telconet, I managed technical support teams and coordinated interurban teams while supervising network infrastructure. My responsibilities included handling the Telcos Web CRM system for support management and customer satisfaction tracking, as well as maintaining and monitoring fiber optic routes to ensure optimal service for both residential and corporate customers.

With a background in teaching IT and managing IT labs, I have a passion for sharing knowledge and empowering others. I am currently seeking remote opportunities where I can apply my extensive knowledge and skills in technical support and telecommunications to make a positive impact.