Open to opportunities

Kumolu Eniola

@eniolakumolu

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Merchant onboarding and enablement professional delivering account activation, demos, and compliance-aligned go-lives.

Nigeria

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What I'm looking for

I’m looking for a Merchant Onboarding Officer role where I can drive account activation, compliance-aligned onboarding, and merchant support—using consultative demos, fast blocker resolution, and strong cross-team coordination to deliver reliable go-lives.

I’m a merchant onboarding and client enablement professional with 5+ years’ experience across SaaS platform onboarding, hospitality client conversion, and financial services sales. I currently manage merchant onboarding and account activation for a SaaS commerce platform, taking new business owners from first demo through store configuration to go-live.

I’m skilled at diagnosing onboarding blockers, resolving onboarding tickets and escalations within agreed timelines, and maintaining accurate onboarding records and status updates. In my current role, I onboarded 2 new merchant accounts within the first two months and helped establish GoPaddi’s business presence in the Ibadan market through direct merchant outreach and relationship-building.

I design high-conversion onboarding experiences—like an end-to-end merchant conversion workflow (pre-demo qualification through outcome logging) to reduce lead drop-off after the demo stage. I bring a consultative, compliance-aware mindset from financial services work (loan sales and disbursement), plus strong cross-functional collaboration with Sales, Product, and Technical teams to ensure merchants launch smoothly and stay engaged.

Experience

Work history, roles, and key accomplishments

Current

Sales & Product Enablement Associate

Current

GoPaddi

May 2026 - Present (2 months)

Onboard new merchants onto GoPaddi’s commerce platform for the restaurant and nightlife vertical, guiding business owners from first demo through store setup and go-live. Conduct product demos, manage a 10+ lead pipeline, and resolve onboarding blockers and escalations while maintaining onboarding records.

Merchant Onboarding Account Activation Store Setup Order Management Pipeline Management Consultative Selling CRM Account Management Cross Functional Collaboration Onboarding Product Demonstrations

Customer Support Officer

Jogor Centre

Aug 2025 - Apr 2026 (8 months)

Served as the primary point of contact for inbound enquiries, qualifying prospects and guiding them from enquiry to booking across multiple event hall configurations. Managed multi-channel communication (WhatsApp, Instagram DM, phone) with sub-2-hour response standards and maintained a structured follow-up system to convert leads.

Customer Support Lead Qualification Event Enquiries Follow up WhatsApp Instagram DM Phone Support

Sales Officer

Credit Capital Services Limited

Jan 2022 - Dec 2024 (2 years 11 months)

Managed the full loan sales cycle from prospect identification and consultation through documentation review, eligibility assessment, objection handling, and application closure. Built repeat-client portfolio through proactive lifecycle communication and coordinated with credit and operations teams for post-sale onboarding and compliance documentation.

Loan Sales Consultative Selling Documentation Review Eligibility Assessment Objection Handling Application Completion Interest Structure Credit Operations Customer Onboarding Support

Customer Service Officer

Credit Capital Services Limited

Feb 2021 - Jan 2022 (11 months)

Handled high volumes of daily client interactions across multiple channels by explaining financial product information in clear, accessible language. Supported customer onboarding by walking new customers through product features and processes, and documented feedback, escalations, and resolution outcomes.

Customer Service Onboarding