Eniola Falodun

I am a customer success and content specialist with experience supporting SaaS platforms, managing social and content strategies, and delivering high-quality customer service across remote teams.

At Liveforce I serve as the main point of contact for crew and admin users, resolving queries and collaborating with the customer success team to improve internal processes and platform experience.

Previously, I developed and executed content and social campaigns at Nestcoin while supporting customer service efforts to maintain a 90% satisfaction rate, and I led cross-functional initiatives including platform launches and anniversary campaigns.

I hold a BA in International Relations from the University of Birmingham and certifications in Project Management, Google Career Skills, and HubSpot Service Hub; I seek roles where I can combine user advocacy, content strategy, and cross-team coordination to drive measurable outcomes.