Eng Josiah Otieno

Configured 3750G switches by creating VLANs and assigning ports, and configured Comtech CDM-625 Satellite Modems. Provided remote assistance to workers, used SDM for Telnet into switches, and implemented, managed, and troubleshoot network protocols and services.

Installed and troubleshooted network (Cat 5e) and coax cables within military buildings, and documented IT equipment including monitors, CPUs, and servers. Managed US Military IT equipment in Kandahar Airfield Base, handled paperwork for incoming/outgoing equipment, and performed site surveys for computer installations.

Lectured IT Professional Certification courses in the evenings, covering A+, Network+, MCP, and IMIS certifications. Provided comprehensive instruction to students on various IT concepts and practical skills.

Managed Windows 2003 Operating Systems, performed daily/weekly/monthly backups, and conducted remote assistance. Troubleshooted network connectivity, configured and managed network protocols (EIGRP, OSI model, TCP/IP, VLANs), and supported network implementation and disaster recovery.

Delivered evening lectures for IT Professional Certification programs, including A+, Network+, MCP, and IMIS. Educated students on foundational and advanced IT concepts, preparing them for industry certifications.

Diagnosed, troubleshooted, and repaired computer hardware and software, including Dell/HP systems, CPUs, RAM, and hard drives. Installed software (antivirus, ghosting, Windows OS) and hardware, and built/configured LAN/WAN networks including Windows Domain Controllers and wireless setups.

Diagnosed, troubleshooted, and repaired computer hardware and software, including Dell/HP systems and peripherals. Installed software (antivirus, ghosting, Windows OS) and hardware, and configured LAN/WAN networks.

Wrote and executed software system test plans and test cases after reviewing business requirements. Performed manual testing including Positive, Negative, Regression, Integration, System, User-acceptance, Performance, and Black Box testing. Documented errors, implemented resolutions, and created test scripts.

Diagnosed and troubleshooted computer hardware and software issues, including motherboards, processors, and memory. Performed computer servicing, dismantled and reassembled CPUs, and installed software (antivirus, ghosting) and hardware. Configured LAN/WAN networks.

Managed office operations, performed data entry, and handled filing tasks. Responsible for writing invoices, receiving checks, and processing deposits. Utilized computer software including Word, Excel, QuickBooks, and database applications.

Accomplished a Master of Science in Computer Science. This advanced degree provided in-depth knowledge and specialized skills in various aspects of computer science.

Completed a Bachelor of Science in Information Technology. This foundational degree covered essential IT principles and practices.

Obtained a CCNA certification, focusing on networking fundamentals and Cisco technologies. This certification enhanced skills in network administration and support.

Earned a Diploma in Institute for Management of Information System (IMIS). This program provided comprehensive knowledge in information systems management.

Achieved a Certificate of Membership Licentiate (LIMIS). This signifies professional recognition within the field of information systems.

Completed SQL PL Oracle 10g training. This enhanced skills in database management and SQL programming.