Open to opportunities

Engjëll Parduzi

@engjllparduzi

Message

I handle customer inquiries, resolve order issues, and qualify leads for appointments.

Kosovo

Message

What I'm looking for

I'm seeking a part-time remote Customer Support or Appointment Setting role where I can handle customer conversations, solve issues, qualify leads, and develop professionally within a remote team.

I've built practical customer support experience through independent simulations involving orders, deliveries, refunds, defective products, and customer complaints.

I practice writing professional responses for frustrated customers, identifying the root of customer problems, following company policies, and escalating cases when needed.

Alongside my Computer Engineering and Software studies, I've practiced sales discovery conversations, lead qualification, objection handling, and moving qualified prospects toward appointments in remote-team settings.

Experience

Work history, roles, and key accomplishments

Customer Support Practice & Simulations

Independent

Jan 2026 - Present (7 months)

Practiced handling customer inquiries regarding orders, deliveries, refunds, and defective products. Developed professional responses for frustrated customers and practiced identifying problems and solutions.

Customer Support Complaint Handling Problem Solving English Communication Microsoft Office Google Workspace