Open to opportunities

atdhe behluli

@atdhebehluli

I resolve complex customer escalations and improve support experiences using Salesforce and cross-functional collaboration.

Kosovo

Message

What I'm looking for

I'm looking for a customer support or escalation-focused role where I can resolve complex issues, improve service processes, collaborate with cross-functional teams, and deliver strong client experiences.

At NETTXIO, I manage customer escalations and complex support cases, using Salesforce to track tickets, monitor service performance, and deliver timely resolutions.

I identify recurring issues and communicate root causes to internal teams, while de-escalating high-pressure situations and maintaining customer satisfaction. I work closely with technical and operational teams to resolve issues efficiently.

My experience also includes hosting cultural events at DOKUFEST, supporting exhibitions at the Gallery of the Ministry of Culture in Kosovo, and contributing to photography, art zines, and international cultural projects.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

NETTXIO

Oct 2022 - Mar 2026 (3 years 5 months)

Managed customer escalations and complex support cases, ensuring fast and effective resolution. Used Salesforce CRM to track tickets, monitor service performance, and maintain accurate records.

Customer Support Escalation Management Salesforce Ticket Resolution Troubleshooting Client Communication