Open to opportunities

Bleron Gashi

@blerongashi

Message

I resolve ISP customer and technical issues across phone, email, and live chat.

Kosovo

Message

What I'm looking for

I'm looking for a customer or technical support role where I can resolve customer issues, troubleshoot connectivity problems, manage tickets, and contribute in a fast-paced remote or 24/7 support environment.

At Telkos LLC, I support residential and business ISP customers through phone, email, and live chat, resolving internet connectivity, account, service activation, and technical issues remotely.

I also work in the Network Operations Center, monitoring ISP infrastructure, provisioning OLT and ONU devices, troubleshooting outages and network faults, and coordinating with field technicians. I manage tickets and escalations through resolution while supporting incident management in a 24/7 environment.

Earlier, I edited marketing and social media content for freelance clients while managing multiple projects and deadlines. I bring clear communication in English and Albanian, a customer-first mindset, and calm technical problem-solving under pressure.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Technical Support Specialist

Current

Telkos LLC

Sep 2023 - Present (2 years 11 months)

Provided customer support via phone, email, and live chat for residential and business customers, resolving internet connectivity, account, and technical issues remotely. Managed tickets using CRM systems and escalated complex issues to ensure successful resolution.