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Eranda Bokshi

@erandabokshi

Customer Service Representative at LS Global EU, handling outbound customer calls and resolving account inquiries for a North American client.

Kosovo

Message

At LS Global EU, I handle outbound customer service calls for a North American client, answering inquiries and providing account information. I work a second-shift schedule with a US-based team.

At Follow Up – Social Services Organization, I respond to client inquiries by phone, email, and messaging platforms, and coordinate services with external partners. I also track cases, follow up, and maintain digital documentation.

At Friedrich Ebert Stiftung Office, I managed participant communications and coordinated room arrangements and attendance tracking. I also prepared written communications in English.

At Foundation Armata and Manifesta 14 Prishtina, I coordinated participant communication and scheduling, assisted guests, and supported event logistics. I hold a BA in Philosophy from University of Prishtina and am pursuing an MA in Political Philosophy.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

LS Global EU

Jan 2026 - Present (9 months)

Handled outbound customer service calls for a North American client on a second-shift schedule. Communicated with customers by phone to resolve inquiries and provide account information, maintaining accuracy and professionalism across high call volumes.

Customer Service Communication Skills Phone Support Time Management Cross Timezone Collaboration

Client Support & Service Coordination

Follow Up – Social Services Organization

Jun 2025 - May 2026 (11 months)

Responded daily to client inquiries via phone, email, and messaging platforms. Coordinated services between clients and external partners, tracked cases, and maintained organized digital documentation.

client support Communication Skills Coordination Case Management Digital Documentation

Communications & Logistics Assistant

Friedrich Ebert Stiftung Office

Sep 2024 - Feb 2025 (5 months)

Managed participant communication before and after activities, sending confirmations, reminders, and schedule updates. Coordinated room arrangements and attendance tracking, and prepared written communication in English.

Communication Skills Logistics Coordination English Writing Scheduling

Events & Coordination Assistant

Foundation Armata

Nov 2021 - May 2024 (2 years 6 months)

Coordinated participant communication and scheduling, managed reservations for activities and attendance lists. Assisted guests, solved logistical problems, and prepared spaces and equipment.

Event Coordination Communication Skills Scheduling Logistics Problem Solving

Guest & Program Coordination

Manifesta 14 Prishtina

Jul 2022 - Oct 2022 (3 months)

Communicated daily with participants and partners, assisted with scheduling and arrival coordination. Provided instructions, resolved logistical issues, and maintained attendance and contact records in an international environment.

Communication Skills Coordination Scheduling Logistics International Environment