Looking for a job

Ali Kovaqi

@alikovaqi

Customer Service Representative at Yoummday handling customer cases, account and contract inquiries, and back-office requests.

Kosovo

Message

At Yoummday, I handle customer inquiries by phone and email, process back-office cases, and document case outcomes in internal systems. I support customers with account, contract, service, and product matters, including complex cases and complaints.

At Baruti AG, I processed customer orders and supported e-commerce operations, assisting customers with order inquiries and issues related to online purchases.

At Teleperformance Kosovo, I provided technical support for devices, applications, and digital services. I guided customers through troubleshooting and documented technical issues and case outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Yoummday

Jul 2023 - Present (3 years 3 months)

Handles customer inquiries via phone and email, processes requests and back-office cases, and documents interactions in internal systems. Works independently in a remote environment using various digital tools.

Customer Service Back Office Digital Communication Case Management Problem Solving Documentation

Customer Service Representative

Baruti AG

Apr 2023 - Aug 2023 (4 months)

Processed customer orders, assisted with order-related inquiries, and handled complaints. Maintained accurate records and supported e-commerce operations.

Customer Service Order Processing Ecommerce Complaint Handling Record keeping

Technical Support Representative

Teleperformance Kosovo

Aug 2022 - Mar 2023 (7 months)

Provided technical support for devices, applications, and digital services. Diagnosed issues, guided troubleshooting, and documented cases in internal systems.

Technical Support Troubleshooting Customer Service Documentation Problem Solving

Education

Degrees, certifications, and relevant coursework

South East European University

Master's degree, German studies

2024 -

Pursuing a Master's degree in German studies with a thesis on the use of media in teaching German as a foreign language at secondary schools in Kosovo.