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Ege Bostancı

@egebostanc

Client delivery & B2B operations professional improving travel-tech workflows through investigation, escalation, and automation.

Turkey

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What I'm looking for

I want remote client delivery/operations or technical account work in travel-tech/SaaS—owning B2B workflows end-to-end, coordinating with IT to resolve booking/platform issues, and using automation and practical AI to improve measurable quality and speed.

I turn messy client problems into clear outcomes.

For 4+ years I've owned B2B workstreams end-to-end in travel-tech and aviation. As an Agency Support Advisor on the Pegasus Airlines account (via Concentrix), I act as the technical bridge between B2B travel agency partners and back-office/IT teams: investigating GDS and booking-system issues, coordinating cross-team resolution, and managing cases end-to-end in Salesforce — in English and Turkish, with aviation compliance (IATA/SHGM) intact.

My English Language & Literature background lets me do what many operators can't: translate between client language, product reality, and technical constraints — calmly, clearly, and in writing.

What sets me apart is that I build with the tools I support. I run my own self-hosted infrastructure (Hetzner VPS, Docker, Coolify), automate workflows with n8n, and use AI daily and practically — to investigate faster, structure context, and standardize repeatable work. I even built my own playbook and text-expansion system for recurring case types at work.

Open to remote roles in client delivery, operations, customer success, and technical account management — especially in SaaS and travel-tech.

Experience

Work history, roles, and key accomplishments

Current

Agency Support Advisor

Current

Concentrix

Dec 2023 - Present (2 years 7 months)

Owned complex B2B agency workstreams end-to-end in Salesforce as a technical liaison between travel agencies and back-office/IT teams. Resolved GDS/system ticketing errors, reported recurring issues via Jira, and ensured aviation compliance (IATA/SHGM) while coordinating escalations with IT/development teams.

B2B Support Salesforce GDS Technical Liaison Jira Aviation Regulations (IATA SHGM)Case Workflow Playbooks Written Channel Support

Player Experience Specialist

Aniksi

Sep 2024 - Feb 2025 (5 months)

Provided technical and gameplay support to a global community by managing asynchronous tickets and live chat. Collaborated with Risk & Payments to identify suspicious activity/fraud, reported bugs via Jira, and supported English-to-Turkish localization feedback.

Technical Support Gameplay Support Intercom Risk & Payments Collaboration Jira English To Turkish Localization Feedback

Guest Relations & Customer Advisor

Concentrix

May 2022 - Dec 2023 (1 year 7 months)

Managed escalated guest complaints with a solution-oriented approach and consistently exceeded CSAT targets. Streamlined complex refund and compensation workflows while ensuring compliance with international aviation regulations and maintaining professional written communication.

Guest Relations Customer Support Escalation Handling CSAT Refund Workflows Aviation Regulations (IATA SHGM)

Customer Advisor

Comdata

Jun 2021 - Mar 2022 (9 months)

Provided English-language support for international passengers, including complex ticketing, flight disruptions, and booking adjustments. Built foundational experience with GDS and supported high-pressure crisis management scenarios.

Customer Support Ticketing Support Flight Disruptions Handling GDS Crisis Management