Open to opportunities

Enau Ezra

@enauezra

Message

Customer-focused airline and travel service professional with data-entry expertise.

Uganda

Message

What I'm looking for

I seek a customer-facing role in a collaborative travel or airline environment where I can use my data-entry, booking management, and problem-solving skills to improve customer satisfaction and grow professionally.

I am a results-driven airline and travel customer service professional with three years' experience in tourism and airline customer service, delivering accurate data entry, bookings management, and strong customer satisfaction outcomes.

I consistently use computer systems and software to maintain customer records, resolve inquiries, and manage bookings and amendments, demonstrating attention to detail, communication, and problem-solving skills.

I have contributed to higher customer satisfaction through prompt complaint resolution, teamwork, and project-management capabilities, and I seek to leverage my hospitality and service experience to support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Airline Customer Service

Current

Falcon Aviation Academy

Jan 2025 - Present (1 year 2 months)

Provided efficient and accurate data entry and passenger record management for airline customer service operations, handling inquiries and resolving issues professionally. Utilized computer systems to maintain bookings and itineraries while ensuring attention to detail and timeliness.

Data Entry Customer Service Communication Time Management Problem Solving MS Office

Current

Customer Service Representative

Current

Wanderbird Travel Agency

Apr 2022 - Present (3 years 11 months)

Provided exceptional customer service, processed bookings and cancellations, and resolved client complaints, contributing to high customer satisfaction ratings. Collaborated with team members and travel suppliers to ensure accurate records and seamless service delivery.

Customer Service Complaint Resolution Data Entry MS Office Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Falcon Aviation Academy

Certificate, Airline Customer Service

2025 -

Training in airline customer service at Falcon Aviation Academy with practical experience in passenger data entry, bookings, and customer communications.