Open to opportunities

Alfonso Doron

@alfonsodoron

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Dedicated customer service professional with extensive experience in aviation.

Uganda

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What I'm looking for

I am looking for a role that values customer satisfaction and teamwork, offering opportunities for growth and development.

I am a dedicated customer service professional with extensive experience in the aviation industry, currently serving as a Guest Service Agent at Etihad Airport Services. In this role, I deliver exceptional guest, baggage handling, check-in, and onboarding services for over 100 passengers daily, achieving a remarkable 98% customer satisfaction score based on post-flight surveys. My commitment to excellence is reflected in my 100% compliance with safety and quality audits, significantly contributing to Etihad's international safety ratings.

Previously, I served as a Security Supervisor at Farnek Security Services LLC, where I led a team of 10-30 security officers, ensuring effective staffing and performance. My proactive approach involved monitoring CCTV surveillance and conducting regular site inspections, which helped identify and mitigate potential security risks. My experience also includes working as a Transport Officer and Video Production Assistant at LightHouse Television, where I improved delivery accuracy and coordinated production schedules across multiple locations.

Experience

Work history, roles, and key accomplishments

Current

Guest Service Agent

Current

Etihad Airport Services Ground

Aug 2022 - Present (2 years 10 months)

Delivered comprehensive guest, baggage handling, check-in, and onboarding services for over 100 passengers daily, consistently achieving a 98% customer satisfaction score. Successfully passed all safety and quality audits with 100% compliance, significantly contributing to Etihad's international safety ratings. Additionally, supported 50+ daily connecting flight passengers, reducing missed connect

Guest Service Onboarding Customer Satisfaction Compliance Communication

Security Supervisor

Farnek Security Services LLC

Apr 2014 - Dec 2022 (8 years 8 months)

Supervised and coordinated a team of 10-30 security officers, ensuring adequate staffing and effective performance across all shifts. Monitored CCTV surveillance, access control systems, and perimeter alarms to provide 24/7 protection of premises and assets. Conducted regular patrols and site inspections, proactively identifying and addressing potential security risks.

Security Operations Team Leadership CCTV Surveillance Access Control Perimeter Alarms Risk Assessment Incident Response

Transport Officer / Video Production

LightHouse Television

Apr 2011 - Dec 2013 (2 years 8 months)

Managed the safe and timely loading, transportation, and delivery of company goods, improving delivery accuracy from 82% to 98%. Coordinated production schedules with various teams and assisted with the setup and breakdown of video, lighting, and audio gear for TV shows, commercials, and live events. Provided reliable and secure transport for media teams and equipment across numerous locations.

Logistics Transportation Video Production Audio Engineering On Set Support