Emuvakpor Martha
@emuvakpormartha
CRM Manager and AI Automation Specialist helping businesses grow efficiently.
What I'm looking for
As a CRM Manager and AI Automation Specialist, I am dedicated to helping businesses stay organized and grow by implementing smart systems that track leads, create reports, and analyze customer data. My expertise lies in building automations that efficiently follow up with leads and schedule meetings, ensuring no opportunity is missed. I am passionate about connecting lead generation, advanced CRM tools, and seamless automation to save businesses valuable time.
In my recent role at Synkiria E, I utilized various automation tools and CRM systems to generate potential leads through platforms like LinkedIn, Facebook, and Google Search. My educational background includes a Master of Public Administration and a Bachelor's Degree from Obafemi Awolowo University, which has equipped me with the skills necessary to create AI-driven automation tools that streamline lead generation and appointment setting. Notably, I reduced cold-calling time by 40% through the development of smart voice bots, allowing sales teams to focus on closing deals.
Additionally, I have experience managing and updating CRM data in Salesforce, where I built reports and dashboards to track loan performance and improve team visibility. My commitment to enhancing customer satisfaction and improving loan approvals has been a significant aspect of my work. I am excited about the opportunity to leverage my skills in a remote work environment.
Experience
Work history, roles, and key accomplishments
CRM Manager and AI Automation Specialist
Synkiria E
Mar 2023 - Nov 2024 (1 year 8 months)
As a CRM Manager and AI Automation Specialist, I help businesses stay organized and grow by implementing smart systems that track leads, generate reports, and analyze customer data. I build automations for lead follow-ups and appointment bookings, enhancing efficiency and saving time.
Customer Success Manager
The Markita Woods Team
Oct 2023 - Jan 2024 (3 months)
Managed and updated CRM data in Salesforce, built reports and dashboards to track loan performance, and set up automatic reporting processes, improving team visibility and customer satisfaction while saving significant manual work time.
Automation Specialist
LifetMedia
Jan 2023 - Feb 2023 (1 month)
Created AI Voice-Assistant bots for outbound calls and implemented AI-driven automation tools to streamline lead generation and appointment setting, significantly reducing cold-calling time and improving sales efficiency.
Education
Degrees, certifications, and relevant coursework
University of Benin
Master of Public Administration, Public Administration
2024 - 2025
Studied Public Administration with a focus on automation and CRM systems. Developed AI voice-assistant bots for outbound calls and implemented AI-driven automation tools to streamline lead generation and appointment setting.
Obafemi Awolowo University
Bachelor's Degree, Automation
2018 - 2023
Completed a Bachelor's degree with a focus on automation and CRM management. Created AI-driven tools to enhance lead generation and reduce cold-calling time significantly.
Tech stack
Software and tools used professionally
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