Em Sutherland

Providing specialised services in Business roleplaying games for training, recruitment, strategy development, and team building

Worked as Owner | Delivery & Transformation Specialist at Self-employed.

Returned to Springload to provide senior gap cover while a permanent Senior Delivery Manager was hired, having provided trusted cover for the organisation before.
· Applied strong attention to detail across client accounts, catching and resolving issues early.
· Collaborated with clients to identify future needs and shaped them into successful proposals for new work, helping to build the pipeline

Covered a senior delivery manager during planned and unplanned leave on the organisation's highest priority project.

· Created a story map to aid scope clarity, planning, prioritisation and managing stakeholder expectations.
· Brought a fresh perspective to a complex programme, enhancing client communication channels while holding continuity through a leave period

· Successfully delivered an MVP app for an NGO in the mental health space ontime and within the client’s budget.
· Balanced project approach to prevent overspend and provide sufficient development time.
· Facilitated design sprint to create a lean prototype, refining it with the client.
· Organised early access to app for the client product owner enabling real-time feedback.
· Proactively brough

· Coached the Data Platform team on OKR tracking and agility, helping them exceed targets for two quarters.
· Implemented a prioritisation process, reducing ad-hoc requests, and improving workflow efficiency.
· Collaborated with the Head of Delivery to redefine roles, aligning product and delivery.

Tahatū project for TEC
· Helped Programme Manager adopt agile practices, facilitate workshops, and utilise agile metrics.
· Coached project team to enhance team work and stakeholder management.
· Introduced cross-team quarterly planning, improving alignment and collaboration, leading to successful delivery of planned work.

· Guided leadership and Product Owners on vision alignment, prioritisation and effective delivery practices.
· Used the Agile Fluency Model to help teams assess and evolve their ways of working.

· Founded a product cohort for Product Owners to enable collaboration
· Defined prioritisation criteria aligned with organisational strategy and provided assistance in stakeholder management techniques.

· Introduced Scrum to the Infrastructure team, mentoring team members and enabling long-term adoption.
· Helped appoint and mentor a Scrum Master, ensuring sustainability of agile practices.

- Provided coaching and mentoring for members of the Client Services Team including their Product Owner and Project Managers looking to incorporate agility into project management approach. Focus was on mindset & values with some supporting practices and techniques from Scrum, Kanban and Modern Agile.
- Prepared and facilitated in-house Agile 101 training for the Client Services team covering the

Worked as Scrum Master at Westpac New Zealand Limited.

Scrum Master and Team Lead for Digital Production Support team.

Client escalation point for technical issues with FICO's Blaze Advisor product, a Java based Business Rules Management System that plugs in to Eclipse.
• Resolve high pressure client escalations and negotiate patch releases for global financial institutions.
• Hold web sessions and conference calls to guide clients to technical resolutions for implementation and deployment problems on Windows an

Provided in-depth technical support for internal and external Blaze Advisor clients, both on-site and remotely.
• Investigated and solved technical problems with Blaze Advisor, including a serious implementation issue on a $600,000 project. The issue was reported as a product defect. However, I was able to explain and prove to the client that it was caused by a third party extension. The solution

Implemented solutions using Java (J2SE & J2EE), JSP, XHTML, and SQL
• Collaboratively redesigned and rewrote the corporate Accident Reporting system using J2EE components and SQL, improving usability and stability.
• Maintained and resolved security vulnerabilities in the corporate retail websites.
• Updated corporate price collection tool using PHP.
• Conducted requirements gathering meetings wit

• Wrote several Java extensions for Blaze Advisor.
• Configured Blaze Advisor deployments for WebSphere and WebLogic application servers using J2EE.
• Identified need for, defined and implemented coding standards across UK based Blaze team.
• Played an integral role in the orchestration of SVN source control for several product teams.
• Mentored team mates on technical engagements.
• Focused on cu

• Played an integral role designing and rewriting the product’s GUI using Java 5. This was a large scale project which involved a complete overhaul of the product’s layout, navigation and data presentation to produce a more up to date and usable product. Emma-Jane was personally involved in converting the product to a multithreaded application, creating resizable layouts, updating table layouts an

• Responsible for design and implementation of Midas Memorials website using Macromedia Dreamweaver MX and Fireworks MX.
• Supported existing infrastructure and performed hardware and software installations
• Held progress meetings with office manager and defined Risks, Assumptions, Issues, and Definitions for project work.
• Provided customer service both over the telephone and in face to face